Nisha:
You obviously did not read through the DSO manual, but here are your answers:
1. Both servers need to be licensed.
2. DSD MUST be running on both servers.
James McKenzie
-----Original Message-----
From: Action Request System discussion list(ARSList)
To: [email protected]
Sent: 4/29/2006 3:25 AM
Subject: DSO help for HelpDesk application
Hello Listers,
I want to clear some confusion that I have regarding the concept of DSO
or Distributed Server Option which is being currently used as a
mechanism to transfer tickets between 1 server to another. For DSO to
transfer tickets from server A to server B, is it necessary for both the
servers to have DSO license or only the sending server to have DSO
license. Can the receiving server receive the licenses even though it
doesn't have the DSO license applied to it?
Also does the DSO process 'arservdsd' needs to be running on receiving
server or the server can receive tickets even though DSO process is not
running on it???
So out of the following 3 situations which is correct one if server A
sends tickets to server B through DSO i.e. server B is the receiving the
ticket??
1.) Server B should have DSO license applied to it and DSO process
arservdsd should be running on it.
2.) Server B doesn't have DSO license on it and no DSO process is
running on it.
3.) Server B doesn't have license on it and DSO process is running on
it.
Any help in this regard will be very useful and helpful in clearing all
remaining doubts.
Thanks.
Warm Regards,
Nisha Ramtri
__/__/ __/__/__/ Remedy Team,
__( __/ ITAC, NOIDA-INDIA,
__) __/ Tel : 120-2512021-30
__/__/ __/ Extn : 6247
STMicroelectronics
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