You are correct that it is not a complete list. Another missing product would be Vantive, which we dropped consideration of during our selection process in 1997. After experiencing it's web interface first-hand (Business Objects / Crystal _just_ moved their customer support interface to Vantive Web) I take back everything nasty I ever said about mid-tier 5.x. Maybe it's just a lousy implementation of it, or it is still misconfigured.
I found the report's comment about the Altiris service desk being a "stealth product" interesting, after clashing with their sales rep at a demonstration of the product for our PeopleSoft infrastructure support group. They come in billed as a monitoring product, but really want you to buy in to their whole package as it is bundled in tiers. They do have an integration to Remedy, but it has not been updated from ITSM 5.6 to ITSM 6 yet (ITSM 6 was a Dec 2004 release, whereas 5.6 was Feb 2004 as I recall), so I have no doubt that they _won't_ be able to deliver one for ITSM 7 in any reasonable time frame (less than 2 years) after it is released. I got a kick out of the statistics for Numara - the another support group brought them in to present Track-It to our directors. Another University near here has their product deployed at the departmental level, and they count every one of those departmental licenses (and that system has dozens of them) as a separate "customer" so it is clear that their claim of 45,000 customers is a bit inflated. Since the product does not scale (well, or at all) you need lots of copies of it, but it is relatively inexpensive. It is a very interesting little report, in spite of its being incomplete. Christopher Strauss, MSLS Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Monday, May 01, 2006 11:03 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy vs. Everything I really wish that he had included Clarify in his study. My company uses Clarify for the company wide "Service Desk" solution. My department uses Remedy for our internal data needs. >Andy L. Mayfield >System Operation Specialist >Alabama Power Company Office: 8-226-1805 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
