All,
Just a little history first.
We've been running helpdesk 4/ARS 5.1.1 for quite a few years. We had our test server upgraded to ARS 6.3, ITSM 6 towards the back end of last year, but work pretty much stopped as performance was seriously bad.
After a lot of badgering of management, we finally got two new servers in place - one is in place and running with our test apps (ARS 6.3, ITSM6), the other is just sitting idle .... (which is a continual wind up, as our live server is having serious problems with its workload, I'm sure that the app and data migration onto that would be a pretty minor process).
Anyways, to cut a long story short, the planning/testing/etc for the migration just hasn't been happening due to timescales and staffing issues (sickness, holidays, and people just not seeming to be interested). My manager has finally decided to allow me to allocate a lot more of my working day to getting the migration planned, tested and done
What has really gotten me interested/concerned is the timescales. In effect I'm having to start from scratch, as none of my colleagues have really documented what they've gone through, and I've been told that I have to get it all ready for 15th May. Scoping the whole application, getting necesary changes made, test data migrations, and the one I dont like - our change management is totally different to the standard packaged application (its based on the v4 lite change application, but with a lot of changes)
I really, really don't think that a week and a half is sufficient to get this migration completed, especially with the decision making processes - any changes that I want to make to the standard application will obviously have to be agreed upon, not just by my manager and my immediate team, but by key users of the applications (who I'm sure will want other changes as well).
Anyone else think that I'm going to have a difficult time with this?
Regards
Dave
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