Rick:
You left that off of your message and I just wanted to post a clarification.
Here is what I tell folks:
If the person needs to write, at any time, to an already existing issue that IS NOT their own, Fixed license.
If the person needs to write, occassionaly or is in a rotational pattern (such as our 24x7 help desk example), Float license.
If the person needs to submit ONLY, read license.
If the person needs to update their own issues and you can configure your server for locked submitters, read license.
And this is: One Fixed per login, one float per three logins on our help desk example, one float per five managers (those needing to write occassionaly), one read per login for the rest. If you use dynamic logins (that is authentication of those not in the User form through AREA/LDAP), give them a read license. If they need one of the other two, they have to go through an application process.
This has worked well for me.
James McKenzie
L-3 GSI
Remedy Engineer
________________________________
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Rick Cook
Sent: Friday, May 05, 2006 11:28 AM
To: [email protected]
Subject: Re: Fixed Licenses
**
I know, James. That's why Remedy changed their verification, to force people to use the proper license type instead of the cheaper license type.
Rick
________________________________
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3
Sent: Friday, May 05, 2006 11:26 AM
To: [email protected]
Subject: Re: Fixed Licenses
**
Rick:
BMC tracks how many times that particular user has been assigned a Fixed License and then had it 'taken away'. The best solution if you have multiple shifts is to get Floats to cover them.
James McKenzie
L-3 GSI
________________________________
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Rick Cook
Sent: Friday, May 05, 2006 9:27 AM
To: [email protected]
Subject: Re: Fixed Licenses
**
I don't know how they do it, but they do it because some people were making a practice out of transferring fixed licenses between people working on different shifts, etc., even though that was a violation of both the letter and intent of the licensing agreement.
Rick
________________________________
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Nall, Roger
Sent: Friday, May 05, 2006 9:22 AM
To: [email protected]
Subject: Fixed Licenses
**
Hello All,
We are getting ready to upgrade to ARS 6.3. I was looking over the documentation and noticed that if you try to assign the same fixed license more then three times in a week to a user that the user must wait one week from the first assignment before it can be assigned to the user again. Can someone tell me exactly what this means? How does Remedy distinguish one fixed license from another? Is there a way you can designate which fixed license to assign to a user?
Thanks,
Roger A. Nall
OSSNMS Remedy Administrator/Developer
T-Mobile USA
Desk: 973-644-3963
Cell: 973-652-6723
FAX: 973-490-3296
sf49fanv AIM IM
RogerNall Yahoo IM
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