Rabi:
Thank you for the guidance. Did you have any problems with the CMDB 1.1 patches?
James McKenzie
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Rabi Tripathi
Sent: Monday, May 08, 2006 8:57 AM
To: [email protected]
Subject: Re: Helpdesk 6.0 Installation Failing at 87% - Resolved
James:
I use 5 each for fast and list during new install/patching and it works for me.
--- "McKenzie, James J C-E LCMC HQISEC/L3"
<[EMAIL PROTECTED]> wrote:
> Rabi:
>
> I had at least two threads per process and the patch install for CMDB
> 1.1 kept on failing. If this were the case, then I should have
> increased both to four?
>
> James McKenzie
> Remedy Engineer
> Enterprise Systems Device Management Team Enterprise Systems
> Engineering Directorate C-E LCMC ISEC Fort Huachuca, Arizona 85613
> Phone: (520) 538-3171
>
>
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:[email protected]] On Behalf Of Rabi Tripathi
> Sent: Monday, May 08, 2006 8:25 AM
> To: [email protected]
> Subject: Re: Helpdesk 6.0 Installation Failing at 87% - Resolved
>
> I learned the hard way that multiple threads are required for CMDB
> install.
> It should have been listed as a prerequisite in the install guide.
>
> Another issue is the advice in the install guide to turn on Admin only
> mode (to disallow users on the server so the install would go faster,
> the install guide says). Doing so was causing the CMDB install to
> fail. I ignore this piece of wisdom on the install guide to be able to
> install CMDB (1.1).
>
> --- Rick Cook <[EMAIL PROTECTED]> wrote:
>
> > Sam,
> >
> > This is actually a known issue, though it may not
> be well-documented.
> > You need one thread for each of 2 or 3 different
> processes - I can't
> > remember exactly which ones right now. Thanks for
> bringing that back
> > to the front of my brain.
> >
> >
> > Rick
> >
> > ________________________________
> >
> > From: Action Request System discussion
> list(ARSList) on behalf of Sam
> > Ferguson
> > Sent: Sun 5/7/2006 2:00 PM
> > To: [email protected]
> > Subject: Helpdesk 6.0 Installation Failing at 87%
> - Resolved
> >
> >
> >
> >
> > **
> >
> > Hi List,
> >
> >
> >
> > An interesting resolution to this one.
> >
> >
> >
> > After applying a temp license the installation
> failed, so I then tried
> > increasing the fast and list threads to min of 4
> each. This then
> > allowed the CMDB 1.1 Patch002 and Helpdesk 6.0 to
> install without any
> > processes crashing.
> >
> >
> >
> > Thanks to those that provided assistance.
> >
> > Sam
> >
> >
> >
> > From: Action Request System discussion
> list(ARSList)
> > [mailto: [EMAIL PROTECTED] On Behalf Of Sam
> Ferguson
> > Sent: Wednesday, May 03, 2006 2:15 PM
> > To: [email protected]
> > Subject: Helpdesk 6.0 Installation Failing at 87%
> >
> > Hi List,
> >
> > I am having an issue with the clean (not upgrade)
> installation of
> > Helpdesk 6.0 on ARS 6.03 Patch016, Oracle 9,
> Solaris 9. This is the
> > second time of installing helpdesk and for the
> second time the
> > helpdesk install has gotten to 87% and is showing
> no further activity.
> > AR system has almost no activity and the
> installation process has no
> > activity, there are no further entries in the
> helpdesk logs since
> > 11:23am.
> >
> > The last entry's from the RemedyHelpDesk.log:
> >
> > [Wed May 3 11:23:17.425] DefnImport- **** Percent
> complete **** 87
> >
> > [Wed May 3 11:23:17.425] DefnImport- Begin import
> file
> >
>
/opt/ar/itsm/helpdesk/en/workflow/./attach_RSHR_Remedy_Management2.def,
> > mode 0x3, mask 0x0
> >
> > [Wed May 3 11:23:17.425] ConvertFile-
> Successfully removed
> >
>
/opt/ar/itsm/helpdesk/en/workflow/./attach_RSHR_Remedy_Management2.migrator
> >
> >
> > [Wed May 3 11:23:17.487] ConvertFile- File
> conversion succeeded
> >
> > [Wed May 3 11:23:17.487] ImportFileNode-
> Beginning import in
> > formattach mode
> >
> > [Wed May 3 11:23:17.506] CMyMig-onThreadStatus-
> Migration thread
> > started
> >
> > [Wed May 3 11:23:18.6] CMyMig-onMigrationStatus-
> Migration process
> > started for object
> > attach_RSHR_Remedy_Management2 to irkdcrem01 at
> > 05/03/06 12:23:17
> >
> >
> >
> > The active links loaded from
> > attach_RSHR_Remedy_Management2.def and attached to
> forms have been
> > imported but there is no indication of anything
> happening after that.
> >
> >
> >
> > The ARerror.log shows the following:
> >
> > Wed May 3 11:28:21 2006 Dispatch : Timeout
> during data retrieval due
> > to busy server -- retry the operation (irkdcrem01)
> ARERR - 93
> >
> > Wed May 3 11:31:21 2006 Dispatch : Timeout
> during data retrieval due
> > to busy server -- retry the operation (irkdcrem01)
> ARERR - 93
> >
> > Wed May 3 11:34:00 2006 CMDB : Timeout during
> data retrieval due to
> > busy server -- retry the operation
> > (irkdcrem01) ARERR - 93
> >
> > Wed May 3 11:34:00 2006 CMDB : Name parameter
> (or name field in a
> > parameter) is empty () ARERR - 102
> >
> > Wed May 3 11:34:21 2006 Dispatch : Timeout
> during data retrieval due
> > to busy server -- retry the operation (irkdcrem01)
> ARERR - 93
> >
> > Wed May 3 11:35:04 2006 Reconciliation : AR
> System Application
> > server terminated when a signal/exception was
> received by the server
> > (ARAPPNOTE 4500)
> >
> > Wed May 3 11:35:04 2006 6
> >
> > Wed May 3 11:35:04 2006 Reconciliation : AR
> System Application
> > server restarting (ARAPPERR 4503)
> >
>
=== message truncated ===
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