James: In earlier post, I should have said "install/upgrade" instead of "install/patch". My experience has been that new installs and upgrades of versions have often been problematic, but last time I tried patching a given version (CMDB 1.1 patch 2), it worked ok.
Regards. --- "McKenzie, James J C-E LCMC HQISEC/L3" <[EMAIL PROTECTED]> wrote: > Rabi: > > Thank you for the guidance. Did you have any > problems with the CMDB 1.1 > patches? > > James McKenzie > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Rabi > Tripathi > Sent: Monday, May 08, 2006 8:57 AM > To: [email protected] > Subject: Re: Helpdesk 6.0 Installation Failing at > 87% - Resolved > > James: > I use 5 each for fast and list during new > install/patching and it works for > me. > > --- "McKenzie, James J C-E LCMC HQISEC/L3" > <[EMAIL PROTECTED]> wrote: > > > Rabi: > > > > I had at least two threads per process and the > patch install for CMDB > > 1.1 kept on failing. If this were the case, then > I should have > > increased both to four? > > > > James McKenzie > > Remedy Engineer > > Enterprise Systems Device Management Team > Enterprise Systems > > Engineering Directorate C-E LCMC ISEC Fort > Huachuca, Arizona 85613 > > Phone: (520) 538-3171 > > > > > > > > -----Original Message----- > > From: Action Request System discussion > list(ARSList) > > [mailto:[EMAIL PROTECTED] On Behalf Of Rabi > Tripathi > > Sent: Monday, May 08, 2006 8:25 AM > > To: [email protected] > > Subject: Re: Helpdesk 6.0 Installation Failing at > 87% - Resolved > > > > I learned the hard way that multiple threads are > required for CMDB > > install. > > It should have been listed as a prerequisite in > the install guide. > > > > Another issue is the advice in the install guide > to turn on Admin only > > mode (to disallow users on the server so the > install would go faster, > > the install guide says). Doing so was causing the > CMDB install to > > fail. I ignore this piece of wisdom on the install > guide to be able to > > install CMDB (1.1). > > > > --- Rick Cook <[EMAIL PROTECTED]> wrote: > > > > > Sam, > > > > > > This is actually a known issue, though it may > not > > be well-documented. > > > You need one thread for each of 2 or 3 different > > processes - I can't > > > remember exactly which ones right now. Thanks > for > > bringing that back > > > to the front of my brain. > > > > > > > > > Rick > > > > > > ________________________________ > > > > > > From: Action Request System discussion > > list(ARSList) on behalf of Sam > > > Ferguson > > > Sent: Sun 5/7/2006 2:00 PM > > > To: [email protected] > > > Subject: Helpdesk 6.0 Installation Failing at > 87% > > - Resolved > > > > > > > > > > > > > > > ** > > > > > > Hi List, > > > > > > > > > > > > An interesting resolution to this one. > > > > > > > > > > > > After applying a temp license the installation > > failed, so I then tried > > > increasing the fast and list threads to min of 4 > > each. This then > > > allowed the CMDB 1.1 Patch002 and Helpdesk 6.0 > to > > install without any > > > processes crashing. > > > > > > > > > > > > Thanks to those that provided assistance. > > > > > > Sam > > > > > > > > > > > > From: Action Request System discussion > > list(ARSList) > > > [mailto: [EMAIL PROTECTED] On Behalf Of Sam > > Ferguson > > > Sent: Wednesday, May 03, 2006 2:15 PM > > > To: [email protected] > > > Subject: Helpdesk 6.0 Installation Failing at > 87% > > > > > > Hi List, > > > > > > I am having an issue with the clean (not > upgrade) > > installation of > > > Helpdesk 6.0 on ARS 6.03 Patch016, Oracle 9, > > Solaris 9. This is the > > > second time of installing helpdesk and for the > > second time the > > > helpdesk install has gotten to 87% and is > showing > > no further activity. > > > AR system has almost no activity and the > > installation process has no > > > activity, there are no further entries in the > > helpdesk logs since > > > 11:23am. > > > > > > The last entry's from the RemedyHelpDesk.log: > > > > > > [Wed May 3 11:23:17.425] DefnImport- **** > Percent > > complete **** 87 > > > > > > [Wed May 3 11:23:17.425] DefnImport- Begin > import > > file > > > > > > /opt/ar/itsm/helpdesk/en/workflow/./attach_RSHR_Remedy_Management2.def, > > > mode 0x3, mask 0x0 > > > > > > [Wed May 3 11:23:17.425] ConvertFile- > > Successfully removed > > > > > > /opt/ar/itsm/helpdesk/en/workflow/./attach_RSHR_Remedy_Management2.migrator > > > > > > > > > [Wed May 3 11:23:17.487] ConvertFile- File > > conversion succeeded > > > > > > [Wed May 3 11:23:17.487] ImportFileNode- > > Beginning import in > > > formattach mode > > > > > > [Wed May 3 11:23:17.506] CMyMig-onThreadStatus- > > Migration thread > > > started > > > > > > [Wed May 3 11:23:18.6] > CMyMig-onMigrationStatus- > > Migration process > > > started for object > > > attach_RSHR_Remedy_Management2 to irkdcrem01 at > > > 05/03/06 12:23:17 > > > > > > > > > > > > The active links loaded from > > > attach_RSHR_Remedy_Management2.def and attached > to > > forms have been > > > imported but there is no indication of anything > > happening after that. > === message truncated === __________________________________________________ Do You Yahoo!? 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