The problem is that we, as a list, are very accommodating of newbies, as we should be. Someone will answer just about any question. Unfortunately, while most learn and begin asking more advanced questions, a very few do not. We've tried hinting, we've tried offline contacts, and they just don't seem to get it. Oh, well, not everyone gets to be an astronaut.
If you want to make the point that I could just ignore those posters or posts, you're right, I could. I have for a long time. I don't condemn anyone who chooses to offer help to those posters, I simply question whether true help is being given, or whether we're only enabling them to continue poor work habits and in the end, be less valuable to their employers than they could be. My hope is that all of that small group to whom Phil and I were talking decide to knuckle down and really learn how to be good ARS developers. Rick -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carl Reenus Sent: Tuesday, May 09, 2006 11:58 AM To: [email protected] Subject: Re: Lazy posters Asking questions that are so fundamental or basic is a waste of everyone's time and implies a laziness or a "mill-type" of person placed in a position they don't belong in." Wouldn't you consider your response a giant waste of time as well? Why not just ignore the question if you are on too high of a pedestal to answer? That seems like less of a waste of time to me. >From: Tom Mutaffis <[EMAIL PROTECTED]> >Reply-To: [email protected] >To: [email protected] >Subject: Re: Lazy posters >Date: Tue, 9 May 2006 14:41:48 -0400 > >I couldn't agree more with both Gidd's and Rick's statements. There are >manuals, Remedy courses / website assets and archived news items that would >answer 99.9% of the questions asked by a certain small segment of people >associated with this news group. I've belonged to this list, albeit very >quietly, for quite a few years and have yet to ask a question. Why... >Because I feel it is essential to work through problems to develop one's >skill set. I've found, when in a real jam, that using Remedy support assets >or simply review the archives answers my question. It's a very rare >situation when one of the aforementioned support assets does not answer a >given question. > >I read all the newsgroup messages on a daily basis as well since I feel I >can learn by watching or monitoring "real" problems or available support >related tools to provide myself with knowledge related to issues I may not >have run into or potentially a better way of dealing with a given >task/issue. This process of working through and/or using already existing >assets is what keeps us all on top of our trade. " > >Phil said it strongly but what he said "Got a manual? Ever read it? Been >to training? We have, try it" is 100% on target. Gidd's and Rick's >statements are equally 100% on target. The question is... Does that very >small segment get it. Probably not... > >Tom > >Thomas J. Mutaffis >Remedy Consultant/Administrator/Developer >Simplexity Inc. > > > > >----- Original Message ----- From: "Rick Cook" <[EMAIL PROTECTED]> >Newsgroups: public.remedy.arsystem.general >To: <[email protected]> >Sent: Tuesday, May 09, 2006 11:23 AM >Subject: OT: Lazy posters > > >Preach it, brother! I'm not the admin, nor am I Claire (there could >only one Claire!), so I'll let others admonish people like Carl to >actually contribute something before insulting longtime and substantial >contributors like Phil. > >But Phil and Gidd are right, and it's high time for some people to get a >wake-up call with a clue-by-4. > >** DISCLAIMER ** This does NOT apply to about 98% of the posters to >this list. This is not telling newbies "Go away". This is not an >attempt to scare anyone away. My stated comments are my own. > >Here's the progression, for those apparently new to such processes. > >1) You encounter a problem with a Remedy product. >2) You try to fix it yourself. >3) You seek help from your co-workers (if any). >4) You read the manuals and check the Remedy KB to see if there's some >tidbit of information that might help with that process. >5) Repeat steps 2-4 at least until the most apparent solutions have been >tried. >6) You contact Remedy Support and/or the list. >7) You (probably) receive help from Remedy Support and/or the list. > >The ARSList is here to help people who have first made a substantial >effort to help themselves. It is intended to be an aid to, not a >substitute for, learning how to do your job. While we were all newbies >at some point, and we don't mind helping other newbies gain experience, >there are a few people, including several from an offshore organization, >who have shown a consistent pattern of asking basic questions to the >list instead of taking the time to read the manuals provided with the >product, and to actually grow their skills beyond that of newbie. > >Were I one of these few individuals, or an employee of this >organization, I would hope that I would do what most posters do here - >display to the rest of my professional community that I had the skills >and initiative to at least learn to code my way out of a wet paper bag >with a map, a knife, and a flashlight. Remedy isn't THAT hard to learn. > >Executive Summary: Please respect the time of those who are trying to >help others by trying to help yourself first. > >Sergeant-at-Arms: Haul these miscreants away... :) > >Rick > >-----Original Message----- >From: Action Request System discussion list(ARSList) >[mailto:[EMAIL PROTECTED] On Behalf Of Gidd Calden >Sent: Tuesday, May 09, 2006 7:12 AM >To: [email protected] >Subject: Re: Pager Notifications. > >Carl, > >Do you mean that physically or verbally ? > >In defense of Phil, and he needs no defense, he makes a good Point. > >While it is often easier to ask a question on the list, perhaps that >should be preceded by the requestor's research including looking at a >manual once in awhile. There are more then a few listers that have a >tendency to ask a question and then wait for the reply and not do any >self help on their side.... YOU KNOW WHO YOU ARE ! > >Claire, chime in here if I am to far out in left field? Doh !! > >Has Remedy stopped shipping pdf guides, manuals and reference materials >now? > >My .02 > >Regards...Gidd > > > >-----Original Message----- >From: Action Request System discussion list(ARSList) >[mailto:[EMAIL PROTECTED] On Behalf Of Carl Reenus >Sent: Tuesday, May 09, 2006 5:40 AM >To: [email protected] >Subject: Re: Pager Notifications. > >Ha, what an ass! > > >>From: "[EMAIL PROTECTED]" <[EMAIL PROTECTED]> >>Reply-To: [email protected] >>To: [email protected] >>Subject: Re: Pager Notifications. >>Date: Mon, 8 May 2006 23:05:45 -0400 >> >>Got a manual? Ever read it? Been to training? We have, try it. >>-----Original message----- >>From: Mallikharjunudu_Chidella [EMAIL PROTECTED] >>Date: Mon, 8 May 2006 22:36:21 -0400 >>To: [email protected] >>Subject: Pager Notifications. >> >>:-) Hi list, >>:-) >>:-) >>:-) SLA have 2 notification one is "Email" and the other is "Pager". >>Email >>:-) Notification can be created using "Send Alert or Email" and for >>pager we :-) should use "Send Page or Run Process" option to create >>pager :-) notification through command line statement to send a page or > >>run an :-) executable. >>:-) >>:-) Can you please let me know about the command line statement to be >>given >>:-) in the "Send Page or Run Process" for the pager notification. >>:-) >>:-) Thanks in advance. :o) >>:-) >>:-) Thanks >>:-) >>:-) Malli >>:-) >>:-) >>:-) >>:-) >>:-) >>:-) >>:-) DISCLAIMER: >>:-) This email (including any attachments) is intended for the sole use > >>of >>:-) the intended recipient/s and may contain material that is >>CONFIDENTIAL >>:-) AND PRIVATE COMPANY INFORMATION. Any review or reliance by others >>or >>:-) copying or distribution or forwarding of any or all of the contents > >>in >>:-) this message is STRICTLY PROHIBITED. If you are not the intended >>:-) recipient, please contact the sender by email and delete all >>copies; :-) your cooperation in this regard is appreciated. >>:-) >>:-) >>______________________________________________________________________ _ >>________ >>:-) UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org >>:-) >> >>______________________________________________________________________ _ >>________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > >_________________________________________________________________ >Express yourself instantly with MSN Messenger! Download today - it's >FREE! >http://messenger.msn.click-url.com/go/onm00200471ave/direct/01/ > >_______________________________________________________________________ _ >____ >___ >UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > >_______________________________________________________________________ _ >_______ >UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > >_______________________________________________________________________ ________ >UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > >_______________________________________________________________________ ________ >UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _________________________________________________________________ Express yourself instantly with MSN Messenger! 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