From: Tom Mutaffis <[EMAIL PROTECTED]>
Reply-To: [email protected]
To: [email protected]
Subject: Re: Lazy posters
Date: Tue, 9 May 2006 14:41:48 -0400
I couldn't agree more with both Gidd's and Rick's statements. There are
manuals, Remedy courses / website assets and archived news items that
would answer 99.9% of the questions asked by a certain small segment of
people associated with this news group. I've belonged to this list, albeit
very quietly, for quite a few years and have yet to ask a question. Why...
Because I feel it is essential to work through problems to develop one's
skill set. I've found, when in a real jam, that using Remedy support
assets or simply review the archives answers my question. It's a very rare
situation when one of the aforementioned support assets does not answer a
given question.
I read all the newsgroup messages on a daily basis as well since I feel I
can learn by watching or monitoring "real" problems or available support
related tools to provide myself with knowledge related to issues I may not
have run into or potentially a better way of dealing with a given
task/issue. This process of working through and/or using already existing
assets is what keeps us all on top of our trade. "
Phil said it strongly but what he said "Got a manual? Ever read it? Been
to training? We have, try it" is 100% on target. Gidd's and Rick's
statements are equally 100% on target. The question is... Does that very
small segment get it. Probably not...
Tom
Thomas J. Mutaffis
Remedy Consultant/Administrator/Developer
Simplexity Inc.
----- Original Message ----- From: "Rick Cook" <[EMAIL PROTECTED]>
Newsgroups: public.remedy.arsystem.general
To: <[email protected]>
Sent: Tuesday, May 09, 2006 11:23 AM
Subject: OT: Lazy posters
Preach it, brother! I'm not the admin, nor am I Claire (there could
only one Claire!), so I'll let others admonish people like Carl to
actually contribute something before insulting longtime and substantial
contributors like Phil.
But Phil and Gidd are right, and it's high time for some people to get a
wake-up call with a clue-by-4.
** DISCLAIMER ** This does NOT apply to about 98% of the posters to
this list. This is not telling newbies "Go away". This is not an
attempt to scare anyone away. My stated comments are my own.
Here's the progression, for those apparently new to such processes.
1) You encounter a problem with a Remedy product.
2) You try to fix it yourself.
3) You seek help from your co-workers (if any).
4) You read the manuals and check the Remedy KB to see if there's some
tidbit of information that might help with that process.
5) Repeat steps 2-4 at least until the most apparent solutions have been
tried.
6) You contact Remedy Support and/or the list.
7) You (probably) receive help from Remedy Support and/or the list.
The ARSList is here to help people who have first made a substantial
effort to help themselves. It is intended to be an aid to, not a
substitute for, learning how to do your job. While we were all newbies
at some point, and we don't mind helping other newbies gain experience,
there are a few people, including several from an offshore organization,
who have shown a consistent pattern of asking basic questions to the
list instead of taking the time to read the manuals provided with the
product, and to actually grow their skills beyond that of newbie.
Were I one of these few individuals, or an employee of this
organization, I would hope that I would do what most posters do here -
display to the rest of my professional community that I had the skills
and initiative to at least learn to code my way out of a wet paper bag
with a map, a knife, and a flashlight. Remedy isn't THAT hard to learn.
Executive Summary: Please respect the time of those who are trying to
help others by trying to help yourself first.
Sergeant-at-Arms: Haul these miscreants away... :)
Rick
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gidd Calden
Sent: Tuesday, May 09, 2006 7:12 AM
To: [email protected]
Subject: Re: Pager Notifications.
Carl,
Do you mean that physically or verbally ?
In defense of Phil, and he needs no defense, he makes a good Point.
While it is often easier to ask a question on the list, perhaps that
should be preceded by the requestor's research including looking at a
manual once in awhile. There are more then a few listers that have a
tendency to ask a question and then wait for the reply and not do any
self help on their side.... YOU KNOW WHO YOU ARE !
Claire, chime in here if I am to far out in left field? Doh !!
Has Remedy stopped shipping pdf guides, manuals and reference materials
now?
My .02
Regards...Gidd
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carl Reenus
Sent: Tuesday, May 09, 2006 5:40 AM
To: [email protected]
Subject: Re: Pager Notifications.
Ha, what an ass!
From: "[EMAIL PROTECTED]" <[EMAIL PROTECTED]>
Reply-To: [email protected]
To: [email protected]
Subject: Re: Pager Notifications.
Date: Mon, 8 May 2006 23:05:45 -0400
Got a manual? Ever read it? Been to training? We have, try it.
-----Original message-----
From: Mallikharjunudu_Chidella [EMAIL PROTECTED]
Date: Mon, 8 May 2006 22:36:21 -0400
To: [email protected]
Subject: Pager Notifications.
:-) Hi list,
:-)
:-)
:-) SLA have 2 notification one is "Email" and the other is "Pager".
Email
:-) Notification can be created using "Send Alert or Email" and for
pager we :-) should use "Send Page or Run Process" option to create
pager :-) notification through command line statement to send a page or
run an :-) executable.
:-)
:-) Can you please let me know about the command line statement to be
given
:-) in the "Send Page or Run Process" for the pager notification.
:-)
:-) Thanks in advance. :o)
:-)
:-) Thanks
:-)
:-) Malli
:-)
:-)
:-)
:-)
:-)
:-)
:-) DISCLAIMER:
:-) This email (including any attachments) is intended for the sole use
of
:-) the intended recipient/s and may contain material that is
CONFIDENTIAL
:-) AND PRIVATE COMPANY INFORMATION. Any review or reliance by others
or
:-) copying or distribution or forwarding of any or all of the contents
in
:-) this message is STRICTLY PROHIBITED. If you are not the intended
:-) recipient, please contact the sender by email and delete all
copies; :-) your cooperation in this regard is appreciated.
:-)
:-)
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