Hi All,
I have been using ARS 6.3, WIN 2000 Advanced Server, MS SQL 2000 for quite a long time now and it used to be working fine. But suddenly from nowhere I have got a strange problem. I'm not able to login to Remedy Administrator as "Demo". I tried to connect to the server using hostname and also tried using IP address but to no success. Although I'm able to login thru Remedy User using the login names created earlier (other than Demo) but not able to login in Remedy User also as a "Demo" user. Whenever I try to login as a "Demo" user I get the ARERR 623 Message - "Authentication Failure". I'm sure no one has changed or set the password for the "Demo" login as the administrator priveleges are with me only . I tried to use the arcache/arreload methods but to no success. I even tried to replace the AR System database in MS-SQL 2000 from an another test server, but I could not manage success even in that. I finally tried to run the arserver setup in an updgrade mode such that I wont lose any data, but again it just kept on asking me the login credentials for "Demo" user. Kindly help me a way out as i do not intend to remove ARS setup completely and then do a complete reinstall of ARS + ITSM modules.
Thanks,
Frank
