Arsignal does not allow you to create a dummy admin account.
It will force the system to reload without
rebooting the system.
If you want to create a dummy admin
account using the following
ARCACHE
Common Syntax:
arcache -Ua -e 000000000999999 -lw 1 -n”TempAdmin”
-p”” -s <servername> -g
“1;” -d
Use the arcache
utility to force administrator access to AR Server.
Information on this utility is documented
in the appendix of the
Configuring AR System manual which is
available online at
supportweb.remedy.com
Herb Partlow
President/CEO
IB Technical Consulting,
Inc.
(O) 408-253-0344
(F) 408-253-0344
(C) 408-309-5316
[EMAIL PROTECTED]
http://www.ibtechnicalconsulting.com
-----Original Message-----
From: Action Request System
discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jason McDonald
Sent: Sunday, May 14, 2006 6:05 AM
To: [email protected]
Subject: Re: Demo login not
working in ARS 6.3
** Also try the "arsignal" command [refer to
your docs] to create a dummy account.
On 5/14/06, Axton Grams <[EMAIL PROTECTED]> wrote:
Remedy Developer wrote:
> **
> Hi All,
>
> I have been using ARS 6.3, WIN 2000 Advanced
Server, MS SQL 2000 for
> quite a long time now and it used to be working fine. But suddenly from
> nowhere I have got a strange problem. I'm not able to login to Remedy
> Administrator as "Demo". I tried to connect to the server using
hostname
> and also tried using IP address but to no success. Although I'm able to
> login thru Remedy User using the login names created earlier (other than
> Demo) but not able to login in Remedy User also as a "Demo"
user.
> Whenever I try to login as a "Demo" user I get the ARERR 623
Message -
> "Authentication Failure". I'm sure no one has changed or set the
> password for the "Demo" login as the administrator priveleges
are with
> me only . I tried to use the arcache/arreload methods but to no success.
> I even tried to replace the AR System database in MS-SQL 2000 from an
> another test server, but I could not manage success even in that. I
> finally tried to run the arserver setup in an updgrade mode such that I
> wont lose any data, but again it just kept on asking me the login
> credentials for "Demo" user. Kindly help me a way out as i do
not intend
> to remove ARS setup completely and then do a complete reinstall of ARS +
> ITSM modules.
>
> Thanks,
> Frank
>
> __20060125_______________________This posting was submitted with HTML in
> it___
Did you enable the 'cross reference blank password' option? I'm
assuming Demo has a blank password whereas your other accounts do not.
Axton
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