Stephen, Since your question is specific to the User tool.....
I have often wondered if an active link could use OLE to open a "Hidden form" and workflow on that hidden form could be used during "Window Close" logic to trap the User Tool closing. (Not that this would work on the Mid-tier, but it is a thought for your specific question.) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. Never ascribe to malice, that which can be explained by incompetence. On 5/15/06, Heider, Stephen <[EMAIL PROTECTED]> wrote:
Is it possible to prompt the user for confirmation when they are exiting the Remedy User Tool? At times when users think they are closing a ticket window (click X in upper right corner of window) they are instead closing the application. They then have to log back in to Remedy. After researching, here is what I have tried so far: When the main control form is closing I send an event to all windows with the string "AppClosing". An active link (that runs on this event) pops up a confirmation window I created. When the user selects No and the pop-up window returns the value to the main control window, the next AL pops up a message of type Error letting them know that the application will not close. However, the form still closes. As a variation, instead of displaying an error message I run Open Window to reopen the main control form. This time when I select No the Remedy application closes and another confirmation window (the one I created) is displayed. Selecting Yes or No only causes the confirmation window to close. *This is somewhat unexpected since the Remedy User Tool is closed yet a window that only runs within the Remedy User Tool is still active. ARS 6.3 p5 User Tool 6.3 p16 Windows XP SP2 w/all patches Thanks. Stephen _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
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