I don't think this is a Remedy issue, Claire. Since you're trying to import data, I wonder if it's a DB error, not that it should be. Maybe something gateway-related between Import Tool and the DB?
Rick -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire Sent: Thursday, July 06, 2006 2:31 PM To: [email protected] Subject: ARS 6.3 Install Issues I have installed ARS 6.3 on my new server. It bombs when it comes time to import files Any idea what this message means? I have a ticket in with Remedy support, but I have not heard back from them yet. [ERROR][Thu Jul 06 16:02:50.825] VerifyControl- Unable to connect to the AR System Server. [ERROR][Thu Jul 06 16:02:50.825] VerifyControl- 90 Cannot open catalog; Message number = 90 DBREMEDY : RPC: Program not registered [ERROR][Thu Jul 06 16:02:50.825] rikMain- Problem with verification of user/pw/server information The Error log file is being closed [ERROR][Thu Jul 06 16:02:51.356] ImportDataFile- AR System Import Tool Thu Jul 06 16:02:51 2006 ARS 6.3 Oracle 10g2 (has the 9i libraries) Windows 2003 Enterprise Claire ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
