Roger,
I would look at Telalert. Bill Fanelli at Allen Corporation helped me with a project I was working on. He was great. 703-773-1407. It works great.
Don Simmons
WIPRO/CMango
972-746-5749
Date: Fri, 7 Jul 2006 05:47:30 -0700
From: [EMAIL PROTECTED]
Subject: Speech IVR and Remedy
To: [email protected]
**__20060125_______________________This posting was submitted with HTML in it___Good Morning All,
ARS 6.3, patch 16
SQL2K
WIN2K
I know this may be a bit rough for a Friday but I am wondering if anyone has attempted to integrate Remedy to an IVR system. We are exploring the idea of allowing customers to call our support and receive information about their trouble ticket. There is also some talk about allowing the customer to close the ticket on the call. Any information would be greatly appreciated. Have a great weekend.
Thanks,
Roger A. Nall
OSSNMS Sr. Remedy Administrator/Developer
T-Mobile USA
Desk: 973-644-3963
Cell: 973-652-6723
FAX: 973-490-3296
sf49fanv AIM IM
RogerNall Yahoo IM
With MSN Spaces email straight to your blog. Upload jokes, photos and more. It's free! It's free! __20060125_______________________This posting was submitted with HTML in it___
