**
Costs, costs, costs... you can get 24/7, but it won't all be out of Atlanta or California.
FYI 4x more jobs are outsourced TO The USA than are outsourced by the USA.
Thomas Altamore
Remedy System Developer Emerging Health Information Technology 100 Corporate Drive Yonkers, N.Y. 10701 Office: 914-378-6689 >>> [EMAIL PROTECTED] 07/13/06 10:43 AM >>> So the question is.......why can I not get 24x7 support now? I hate to beat
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that drum once a year, but for what we pay for support, and they outsource that support around the world, would it not be a good time to finally make this 24x7? Timothy Button Remedy Systems Consultant [EMAIL PROTECTED] >From: "Sanford, Claire" <[EMAIL PROTECTED]> >Reply-To: arslist@ARSLIST.ORG >To: arslist@ARSLIST.ORG >Subject: OT - BMC-Remedy Tech Support Rant >Date: Thu, 13 Jul 2006 09:05:39 -0500 >MIME-Version: 1.0 >Received: from listserv.rbugs.com ([69.90.217.26]) by >bay0-mc3-f19.bay0.hotmail.com with Microsoft SMTPSVC(6.0.3790.2444); Thu, >13 Jul 2006 07:06:08 -0700 >Received: from RBUGS ([69.90.217.26]) by listserv.rbugs.com with Microsoft >SMTPSVC(6.0.3790.1830); Thu, 13 Jul 2006 10:04:12 -0400 >Received: by LISTSERV.RBUGS.COM (LISTSERV-TCP/IP release 14.4) with spool >id 1181943 for [EMAIL PROTECTED]; Thu, 13 Jul 2006 >10:03:50 -0400 >Received: from 198.22.21.73 by LISTSERV.RBUGS.COM (SMTPL release 1.0i) with > TCP; Thu, 13 Jul 2006 10:03:50 -0400 >Received: from zix2.mhhs.org (ZixVPM [127.0.0.1]) by Outbound.mhhs.org > (Proprietary) with ESMTP id D90674BE20 for <arslist@ARSLIST.ORG>; > Thu, 13 Jul 2006 09:05:41 -0500 (CDT) >Received: from viruswall2.mhhs.org (unknown [198.22.22.40]) by >zix2.mhhs.org (Proprietary) with ESMTP id C2CA34BE29 for ><arslist@ARSLIST.ORG>; Thu, 13 Jul 2006 09:05:40 -0500 (CDT) >Received: from exdmzfe1.mh.org ([198.22.22.41]) by viruswall2.mhhs.org with > InterScan Messaging Security Suite; Thu, 13 Jul 2006 09:05:40 >-0500 >Received: from EXCH2.mh.org ([10.9.0.107]) by exdmzfe1.mh.org with >Microsoft SMTPSVC(6.0.3790.1830); Thu, 13 Jul 2006 09:05:39 -0500 >X-Message-Info: LsUYwwHHNt3bq4WMPMMvqWZiwvRwEQSvr6w1d9S5E5s= >X-MimeOLE: Produced By Microsoft Exchange V6.5 >Content-class: urn:content-classes:message >X-MS-Has-Attach: >X-MS-TNEF-Correlator: >Thread-Topic: OT - BMC-Remedy Tech Support Rant >Thread-Index: AcameyTMfJh1cjk9SRu4KNyBk0V6dAACZQVw >X-OriginalArrivalTime: 13 Jul 2006 14:05:39.0453 (UTC) > FILETIME=[6BB51AD0:01C6A685] >Newsgroups: public.remedy.arsystem.general >Precedence: list >Return-Path: [EMAIL PROTECTED] > >OK, if you live in India or work in the same time zone it is great... >But for those of us that live in the US, getting an answer at 3:25AM, >4:34 AM and 5:19AM does not work! > >This is the most frustrating thing I have experienced with Remedy ever! > >Grrrrrrrrrrrrrrrrr > >Outsourcing is BS! Sure they are (the tech support staff) less costly, >so the profit goes up, but is the customer happy and satisfied with the >support? NO! Will the customer be happy and satisfied with the support >next time someone asks them, probably not! > >Claire "grumpy today" Sanford > >_______________________________________________________________________________ >UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org |
- Re: OT - BMC-Remedy Tech Support Rant Thomas Altamore
- Re: OT - BMC-Remedy Tech Support... Sanford, Claire
- Re: OT - BMC-Remedy Tech Sup... Grooms, Frederick W
- Re: OT - BMC-Remedy Tech... Sanford, Claire
- Re: OT - BMC-Remedy Tech Support... McKenzie, James J C-E LCMC HQISEC/L3
- Re: OT - BMC-Remedy Tech Sup... Sanford, Claire
- Re: OT - BMC-Remedy Tech... Rick Cook
- Re: OT - BMC-Remedy ... Warren Baltimore
- Re: OT - BMC-Remedy Tech Support... McKenzie, James J C-E LCMC HQISEC/L3
- Re: OT - BMC-Remedy Tech Sup... Sanford, Claire
- Re: OT - BMC-Remedy Tech Support... McKenzie, James J C-E LCMC HQISEC/L3