No! Full blown espresso! Double shot in a big cup so I could add lots of milk!
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Thursday, July 13, 2006 10:16 AM To: arslist@ARSLIST.ORG Subject: Re: OT - BMC-Remedy Tech Support Rant Decaf? -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire Sent: Thursday, July 13, 2006 9:53 AM To: arslist@ARSLIST.ORG Subject: Re: OT - BMC-Remedy Tech Support Rant I was always under the impression that support was going "follow the sun". Guess not! Heck, if smaller business that are not international can provide 24/7 support, at a reasonable cost, you have to wonder why major international corporations can't. Very interesting... And probably a coincidence, 10 minutes after my post hit the list, I had a response from someone in Tech Support for my new ticket. PS. Thanks Kim for calling and calming me! :) I'm going to go get a nice strong cup of coffee. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tim Button Sent: Thursday, July 13, 2006 9:43 AM To: arslist@ARSLIST.ORG Subject: Re: OT - BMC-Remedy Tech Support Rant So the question is.......why can I not get 24x7 support now? I hate to beat that drum once a year, but for what we pay for support, and they outsource that support around the world, would it not be a good time to finally make this 24x7? Timothy Button Remedy Systems Consultant [EMAIL PROTECTED] >From: "Sanford, Claire" <[EMAIL PROTECTED]> >Reply-To: arslist@ARSLIST.ORG >To: arslist@ARSLIST.ORG >Subject: OT - BMC-Remedy Tech Support Rant >Date: Thu, 13 Jul 2006 09:05:39 -0500 >MIME-Version: 1.0 >Received: from listserv.rbugs.com ([69.90.217.26]) by >bay0-mc3-f19.bay0.hotmail.com with Microsoft SMTPSVC(6.0.3790.2444); Thu, >13 Jul 2006 07:06:08 -0700 >Received: from RBUGS ([69.90.217.26]) by listserv.rbugs.com with Microsoft >SMTPSVC(6.0.3790.1830); Thu, 13 Jul 2006 10:04:12 -0400 >Received: by LISTSERV.RBUGS.COM (LISTSERV-TCP/IP release 14.4) with spool >id 1181943 for [EMAIL PROTECTED]; Thu, 13 Jul 2006 >10:03:50 -0400 >Received: from 198.22.21.73 by LISTSERV.RBUGS.COM (SMTPL release 1.0i) with > TCP; Thu, 13 Jul 2006 10:03:50 -0400 >Received: from zix2.mhhs.org (ZixVPM [127.0.0.1]) by Outbound.mhhs.org > (Proprietary) with ESMTP id D90674BE20 for <arslist@ARSLIST.ORG>; > Thu, 13 Jul 2006 09:05:41 -0500 (CDT) >Received: from viruswall2.mhhs.org (unknown [198.22.22.40]) by >zix2.mhhs.org (Proprietary) with ESMTP id C2CA34BE29 for ><arslist@ARSLIST.ORG>; Thu, 13 Jul 2006 09:05:40 -0500 (CDT) >Received: from exdmzfe1.mh.org ([198.22.22.41]) by viruswall2.mhhs.org with > InterScan Messaging Security Suite; Thu, 13 Jul 2006 09:05:40 >-0500 >Received: from EXCH2.mh.org ([10.9.0.107]) by exdmzfe1.mh.org with >Microsoft SMTPSVC(6.0.3790.1830); Thu, 13 Jul 2006 09:05:39 -0500 >X-Message-Info: LsUYwwHHNt3bq4WMPMMvqWZiwvRwEQSvr6w1d9S5E5s= >X-MimeOLE: Produced By Microsoft Exchange V6.5 >Content-class: urn:content-classes:message >X-MS-Has-Attach: >X-MS-TNEF-Correlator: >Thread-Topic: OT - BMC-Remedy Tech Support Rant >Thread-Index: AcameyTMfJh1cjk9SRu4KNyBk0V6dAACZQVw >X-OriginalArrivalTime: 13 Jul 2006 14:05:39.0453 (UTC) > FILETIME=[6BB51AD0:01C6A685] >Newsgroups: public.remedy.arsystem.general >Precedence: list >Return-Path: [EMAIL PROTECTED] > >OK, if you live in India or work in the same time zone it is great... >But for those of us that live in the US, getting an answer at 3:25AM, >4:34 AM and 5:19AM does not work! > >This is the most frustrating thing I have experienced with Remedy ever! > >Grrrrrrrrrrrrrrrrr > >Outsourcing is BS! Sure they are (the tech support staff) less costly, >so the profit goes up, but is the customer happy and satisfied with the >support? NO! Will the customer be happy and satisfied with the support >next time someone asks them, probably not! > >Claire "grumpy today" Sanford > >_______________________________________________________________________ ________ >UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
