Somehow I have broken my VIP designation in the Remedy Helpdesk Support form. None of the folks that have a VIP designation in the SHR:People table get the VIP button anymore.
I took the Hidden value off the VIP button, but of course, all that did was make it show up for everybody. Can anyone help me the workflow that makes this particular item come up? Anyone have any ideas what I might have done to break this? ARS 6.3 Helpdesk 5.6 WIndows 2003 Server Oracle back end. Thanks for any help you can give! Brad Terhune _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
