Brad, open the Help Desk/Change form in the admin tool. Double click on the button and go to the tab Active Links. This will give you the active links that fire on this button.
Now open up the form in the user tool. Go to tools and options and turn active link logging on. Select a VIP and then open the log (don't don anything else). Check the workflow that is supposed to fire against that button and see what happens. Jack -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Brad Terhune Sent: Friday, July 14, 2006 3:03 PM To: [email protected] Subject: VIP Button in Helpdesk 5.6 Somehow I have broken my VIP designation in the Remedy Helpdesk Support form. None of the folks that have a VIP designation in the SHR:People table get the VIP button anymore. I took the Hidden value off the VIP button, but of course, all that did was make it show up for everybody. Can anyone help me the workflow that makes this particular item come up? Anyone have any ideas what I might have done to break this? ARS 6.3 Helpdesk 5.6 WIndows 2003 Server Oracle back end. Thanks for any help you can give! Brad Terhune ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
