I got that on my Flashboards. The fix was to go into the Mid-Tier, and where your ARServer name is located, ensure that the password is set there to the same as the mid-tier password in the Administrator tool. Once I did that, it worked fine.
Rick -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Tuesday, July 18, 2006 4:20 PM To: [email protected] Subject: Re: Authentication Failed on 7.0 Midtier Norm, Version 7 requires a Mid-tier password to be set on the ARS server and the the Mid-Tier config. Make sure those match. You also might want to turn up the Mid-Tier logging level and see if there are any interesting messages there. (could be firewall stuff, even on the same box) HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. Never ascribe to malice, that which can be explained by incompetence. On 7/18/06, Kaiser Norm E CIV USAF 96 CG/SCWOE <[EMAIL PROTECTED]> wrote: > ** > > > > Hi everyone: > > > > Can someone tell me what I'm missing? We have 7.0 loaded up on a test > server-server and midtier on the same box. The server is running > great, and we have the miditier seemingly installed correctly (config > page comes up fine). When we attempt to pull up a form, we get the > logon page correctly, but when we supply the Demo username and > password (we set a password), we keep getting Authentication Failed ARRERR 623. > > > > Anyone have any ideas on what I'm missing...seems to be something simple. > > > > Norm __20060125_______________________This posting was submitted with > HTML in it___ ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
