Re: ITSM 7 upgrade

[Pierson, Shawn]

Title: Message

** I've run through it a couple of times already and here's what I would suggest.   Do a fresh install, and leave all of the data you can on the old database, which should be set aside for reporting.  It's ok to move over some of the things like the configuration data in the SHR forms, but that will require some cleanup.  Also Asset will be something that is a pain but you will want to bring across most likely.   Helpdesk has changed to Problem and Incident, and the fields have changed enough that you will probably want to just leave the legacy data alone.  Run the two systems in parallel until the old HD tickets are closed, and have the new ones entered on the new system.   Change is completely different so you should cut off the legacy data in a similar manner.   Also for Asset keep in mind that it is very different between 5.6 and 7.0, but 6.0 to 7.0 is about the same, so any documentation on upgrading from 5.6 to 6.0 would be helpful for you.  I did that upgrade basically by breaking up the different CTI's into different spreadsheets and importing them into the different forms.  It really depends on what variety of assets you have if you are going to do it that way.   Currently I am working on an installation of ITSM 7.0 to replace some home grown apps.  So far it looks like implementing ITSM 7.0 is not a lot more difficult than previous implementations.  There is more to configure than there was in earlier versions, but I think a tradeoff is that it requires less custom workflow.  The biggest hurdle I have to overcome is keeping the CMDB data populated with current data from other sources.  It is a lot harder to keep Asset data in particular up to date manually in Asset 6.0 and 7.0, so you really need a discovery tool.  Right now there's no plan to purchase Marimba and the other BMC solutions, so we're going to be stuck building integrations into a lot of other applications.   -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Den Fong Sent: Wednesday, July 19, 2006 8:58 AM To: arslist@ARSLIST.ORG Subject: ITSM 7 upgrade ** Hi All   Has anyone gone through this yet?  We are looking at putting a plan together for this upgrade.   We are currently at ARS 6 and ITSM 5.6 (HD/CHG/AST).  I know the cmdb is very important to the whole suite and we will focus on that first and allotted the most time to it currently.  Then we want to move our other modules on, is it possible to do a module by module basis (AST then HD then CHG).  Or should a cut over be the best solution?    Our current plan is: CMDB + integration w/Zen 2mths (without EIE) Asset 6 weeks ServiceDesk 6 weeks CHG 6 weeks   This includes examining functionality differences, customization migrations, and understanding some of the changes in the modules.  Does this sound reasonable?  Our higher ups think it's a bit long for an upgrade.   Thx             Den Fong Husky Energy Inc. 707-8th Avenue SW Calgary, Alberta CANADA T2P 3G7 Phone : 1-403-298-7244 __20060125_______________________This posting was submitted with HTML in it___ The information in this e-mail, and any files transmitted with it, is intended for the exclusive use of the recipient(s) to which it is addressed and may contain confidential, proprietary or privileged information. If you are not an intended recipient, you have received this transmission in error and any use, review, dissemination, distribution, printing or copying of this information is strictly prohibited. If you have received this e-mail in error, please notify the sender immediately of the erroneous transmission by reply e-mail, immediately delete this e-mail and all electronic copies of it from your system and destroy any hard copies of it that you may have made. Thank you. __20060125_______________________This posting was submitted with HTML in it___