We currently are on
ARS server 5.1.2 Patch 1428
Oracle 9i2
Windows 2003
In the next couple of weeks we will be upgrading the Oracle database to 10g and the ARS platform to v6.3 (original plan). The question is to those of you with v7.0 experience now that it's been out for a bit of time, would you recommend going directly to v7?
We are using Helpdesk 5.0 but do not intend to do an upgrade on it. We will do a total new installation of the application chosen over the next couple of months, either HD, ITSM or possibly ESS. We have alot of custom forms written around HD. Our HD
5.0 is about 85% customized so an upgrade per se is not really an option. Besides I was hoping to use this opportunity as a sort of housecleaning of all those 'had to have' requests that never actually were used to their potential. We are not following formal ITIL and will not be in the near future. We actually are more of a CSS or CRM. If we go to v7 I would hope we could continue to run the applications without major incidents.
We'll be doing it to our development server first and then production with two weeks because we have an active customization enhancement list.
Did anyone have any peculiar occurrences with the 9i2 to 10g upgrade? We now have an outsourced database company we use, which is not quite like having that dba you can just go to easily.
Patch level recommendation for v6.3?
Patch level recommendation for v7.0?
Any issues with user tool not being upgraded right away other than new options not being available (current User 5.1.2 P1316)?
I appreciate any insights you can provide. I'd like to do dev system by next week.
Thanks,
Susan Palmer
