I didn't think of this approach. I would just build the filters off of the AR System Email Messages form, correct?
.ron
On 7/19/06, Clary, Bill <[EMAIL PROTECTED]> wrote:
Ron;
You are using the built in e-mail features of Remedy e-mail
integration. This method as you have seen has limitations.
You could just turn off the E-mail Actions for the mailbox and build
your own workflow to add e-mails to tickets.
You just make sure the e-mails have specific words and the ticket# in
the subject and build filters that find that when the e-mail arrives
then does Push actions to the ticket.
Bill Clary
Remedy Developer, Technology Solutions
FNTG | Customer Support Center
949-442-4807 W
"Ron Tavares" < [EMAIL PROTECTED]> wrote in message
news:<[EMAIL PROTECTED]>...
> I am working on an integration with an outside vendor that allows them
to
> update Remedy Requests through e-mails. This integration works fine
as long
> as the reply comes from the same address as the address the initial
> was sent to. But, the vendor is not set up this way. the e-mails go
to one
> central address, then get replied to by individuals. Remedy is
complaining
> about this saying that "Sender address not found in original email"
(4945).
> I've tried changing the security settings of the incomming e-mail box
to
> "Use Security Key", "Use Supplied User Info" and "Use Email From
Address".
> They all still give me the same error.
>
> Is this an absolute requirement, the that the e-mails must match?
> Thanks,
> .ron
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
__20060125_______________________This posting was submitted with HTML in it___
