In the release notes there is only one thing that points to Import and
actually it is listed under "Server"
SW00235418  fix memory leak in ARImport

I think you have logged SW00244816 - is this correct? This is still
marked as "Work In Progress".  We'll wait, I guess.

Regards,
Michiel


On 7/23/06, Lucero, Michelle - IST contractor
<[EMAIL PROTECTED]> wrote:
Hi, Michiel:

I was sent a pre-patch 17 admin Tool/import tool, that was suppose to
address this issue.  However, something was wrong with the file they
provided.  The fix was suppose to be in 6.3, patch 17.  However, I
haven't had a chance to install nor test.

You might want to check the release notes for patch 17.

Sorry, I couldn't be of more assistance.

Thanks,
Michelle

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Michiel Beijen
Sent: Thursday, July 20, 2006 9:59 AM
To: [email protected]
Subject: Re: Fallback Mapping - Does it work in 6.3

Michelle,

Did you got this issue fixed? I just happened to stumble into it today
as well, and we tried to use fallback on a non-core field.

Regards,
Michiel

On 5/8/06, Lucero, Michelle - IST contractor
<[EMAIL PROTECTED]> wrote:
> Thank you.  That's the definitive answer I was looking for.
>
> However, my tech support person believes that it should. And has now
> been submitted as a bug.  I couldn't find anywhere in the
documentation
> that states that core fields can or can't use fallback mapping.
>
> I will follow-up with tech support.
>
> Michelle
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Steinigans-Hillemann, Joerg
> Sent: Wednesday, May 03, 2006 1:36 AM
> To: [email protected]
> Subject: Re: Fallback Mapping - Does it work in 6.3
>
> Michelle,
>
> I've had the same problem and my support told me that the fallback
does
> not work on the system fields 'modified by', 'modify date' and 'create
> date'.
>
> Joerg
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] Behalf Of Lucero, Michelle - IST
> contractor
> Sent: Tuesday, May 02, 2006 5:13 PM
> To: [email protected]
> Subject: Re: Fallback Mapping - Does it work in 6.3
>
>
> Yes, there are multiple workarounds.  I simply want to know if the
> fallback mapping really works.  More, specifically if it works on core
> fields.
>
> Michelle
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
> Sent: Tuesday, May 02, 2006 10:11 AM
> To: [email protected]
> Subject: Re: Fallback Mapping - Does it work in 6.3
>
> Is it possible to update the .CSV file by adding the current timestamp
> for missing values?  Then, try to import?
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST
> contractor
> Sent: Tuesday, May 02, 2006 11:08 AM
> To: [email protected]
> Subject: Fallback Mapping - Does it work in 6.3
>
> Hi, Friends:
>
> I am attempting to import a .CSV file into a brand new (empty) form.
> One of the columns has data in about 85% of the rows.  In the cases
> where the data in that column is empty, I want to use fallback
mapping.
>
> I have defined a fallback for the Create Date field and have set it
with
> $ TIMESTAMP$ I have updated the preference setting under
> File/Preference/Error Handling to "Try Fallback Mapping before
alerting
> user".
> I have marked required fields as optional during import (possibly
> irrelevant in this case as it produces the same behavior whether
checked
> or not)
>
> The error that occurs is one that I would expect to receive should I
not
> have a fallback mapping defined:
> "Record 3 : Required field cannot be reset to a NULL value -- Create
> Date (ARERR 326)"
>
> Although, there are work-arounds to this, I simply want to know if
> anyone has successfully used fallback mapping with a .CSV file in 6.3?
> One of the obvious work-arounds I used was to create another date/time
> field.  But, my curiosity got the better of me and I made it required.
> I was able to use the fallback mapping with this date/time field.  I
> mapped it to the same column that I used for Create Date.  So far it
> works for non-core, Required fields.
>
> Specifically, has anyone successfully defined fallback mapping for a
> core date/time field?
>
> ARS Server 6.3, patch 11
> Remedy Admin/Import Tool 6.3, patch 12
> Windows 2003, SQL Server 2000
> Remedy User Tool 6.3, patch
>
> Thanks in advance,
> Michelle
>
> ESM Mission: "To provide the most accurate, timely, and actionable
> information to our customers so that they can effectively support the
> Mary Kay IST environment".
>
>
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