Ok, my next guess would be that the zip files are corrupt - maybe the checksums don't match or something. I don't know how you would verify that except to try a different source file.
Rick -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dave Zifchock Sent: Tuesday, July 25, 2006 10:57 AM To: [email protected] Subject: Re: ITSM 7.0 No Problem, yes I do already have the licenses installed and ample space to unzip the file. On Tue, 25 Jul 2006 10:54:10 -0700, Rick Cook <[EMAIL PROTECTED]> wrote: >Sorry for the silly question, but do you have licenses for the apps >already installed? This is the point in the installation where those >would be required. Also want to ensure that disk space to unzip isn't >an issue. > >Rick > >-----Original Message----- >From: Action Request System discussion list(ARSList) >[mailto:[EMAIL PROTECTED] On Behalf Of Dave Zifchock >Sent: Tuesday, July 25, 2006 10:44 AM >To: [email protected] >Subject: ITSM 7.0 > >Has anyone experienced problems installing the ITSM 7.0 Apps on HPUX >11.11 w/ Oracle 10g client? >This is the order that I have installed the system thus far: >ARS 7.0 >CMDB >APPROVAL >ASSIGNMENT > >As soon as I try to install any of the ITSM Apps, Incident, Problem, >Change, or Asset Management it errors out at the point where the app >tries to untar the bin.tar.z file. >"Installation summary: >====================================================================== >Application > Name: BMC Remedy Incident Management Components > Remedy Foundation Prime Elements 1.0.00 > Financial Management System 1.0.00 > Remedy Foundation Site 1.0.00 > Remedy Foundation Company 1.0.00 > Remedy Foundation Product Catalog 1.0.00 > Remedy Definitive Software Library 1.0.00 > Remedy Reporting Console 1.0.00 > Remedy Administrator Console 1.0.00 > Foundation System 1.0.00 > Remedy Command Automation Interface 1.0.00 > Task Management System 1.0.00 > Remedy Asset Inventory 1.0.00 > Service Request Management System 1.0.00 > Remedy Requester Console 1.0.00 > Incident System 1.0.00 > >AR system server information > Server: apollo > Administrator: Demo > >Installation location > Path: /opt/remedy/arsystem/apollo/incident > >Import >Sample data: No >Best practice data: No >Install DSL data: Yes >====================================================================== >Is everything correct? [y] >do_backup /opt/remedy/arsystem/apollo/incident >TransferFiles: >Copying files from distribution media... >---------- List of Extracted Files ----------- > >/bin/compress -d >< >/opt/remedy/install/RemedyARS7.0/hpux/incident/cdrom/common/hpux/bin.ta >r >.Z > | /bin/tar xvfo - > >./appinstall : Unable to extract the product files from the archive >/opt/remedy/install/RemedyARS7.0/hpux/incident/cdrom/common/hpux/bin >.tar.Z. > >Installation terminating. Fatal error occurred. >Check /usr/tmp/incident_log/incident_inst.log >to identify the problem. If necessary, call Remedy Customer Support to >resolve the problem." > >When looking at the install log there is nothing usefull at all. > >Here is the bottom of the log >"[ERROR][Tue Jul 25 12:01:13.50] processXmlCmd- File >/opt/remedy/install/RemedyARS7.0/hpux/incident/cdrom/*/package.xml >does not exist. >[Tue Jul 25 12:01:13.50] rikMain- Returning 10 for command xml The >Error log file is being closed [ERROR][Tue Jul 25 12:01:13.240] >processXmlCmd- A node value is required for command set. >[Tue Jul 25 12:01:13.240] rikMain- Returning 1003 for command xml The >Error log file is being closed" > >I have already removed and tried to do a clean install as well. >Any input would be great. > >Thanks, >Dave > >_______________________________________________________________________ >_ >_______ >UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > >_______________________________________________________________________ >____ ____ >UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org >======================================================================= >= ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
