Has anyone experienced problems installing the ITSM 7.0 Apps on HPUX 11.11 w/ Oracle 10g client? This is the order that I have installed the system thus far: ARS 7.0 CMDB APPROVAL ASSIGNMENT
As soon as I try to install any of the ITSM Apps, Incident, Problem, Change, or Asset Management it errors out at the point where the app tries to untar the bin.tar.z file. "Installation summary: ====================================================================== Application Name: BMC Remedy Incident Management Components Remedy Foundation Prime Elements 1.0.00 Financial Management System 1.0.00 Remedy Foundation Site 1.0.00 Remedy Foundation Company 1.0.00 Remedy Foundation Product Catalog 1.0.00 Remedy Definitive Software Library 1.0.00 Remedy Reporting Console 1.0.00 Remedy Administrator Console 1.0.00 Foundation System 1.0.00 Remedy Command Automation Interface 1.0.00 Task Management System 1.0.00 Remedy Asset Inventory 1.0.00 Service Request Management System 1.0.00 Remedy Requester Console 1.0.00 Incident System 1.0.00 AR system server information Server: apollo Administrator: Demo Installation location Path: /opt/remedy/arsystem/apollo/incident Import Sample data: No Best practice data: No Install DSL data: Yes ====================================================================== Is everything correct? [y] do_backup /opt/remedy/arsystem/apollo/incident TransferFiles: Copying files from distribution media... ---------- List of Extracted Files ----------- /bin/compress -d < /opt/remedy/install/RemedyARS7.0/hpux/incident/cdrom/common/hpux/bin.tar.Z | /bin/tar xvfo - ./appinstall : Unable to extract the product files from the archive /opt/remedy/install/RemedyARS7.0/hpux/incident/cdrom/common/hpux/bin .tar.Z. Installation terminating. Fatal error occurred. Check /usr/tmp/incident_log/incident_inst.log to identify the problem. If necessary, call Remedy Customer Support to resolve the problem." When looking at the install log there is nothing usefull at all. Here is the bottom of the log "[ERROR][Tue Jul 25 12:01:13.50] processXmlCmd- File /opt/remedy/install/RemedyARS7.0/hpux/incident/cdrom/*/package.xml does not exist. [Tue Jul 25 12:01:13.50] rikMain- Returning 10 for command xml The Error log file is being closed [ERROR][Tue Jul 25 12:01:13.240] processXmlCmd- A node value is required for command set. [Tue Jul 25 12:01:13.240] rikMain- Returning 1003 for command xml The Error log file is being closed" I have already removed and tried to do a clean install as well. Any input would be great. Thanks, Dave _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
