I agree with you about the GSM modem. It's rarely having a good signal in a computer room.
On the other hand, it also cost another cell phone number which is hard to get funded.
About using the email to SMS solution, it has a downside that assignees could only be
notified by either email or SMS if we utilize the email address field to send the SMS.
If one of my customer would like to notify assignees via SMS for urgency and also via
email for more detailed ticket information, then we might have a problem.
AFAIK some of the SMS service vendors also provides API service. Users can write a small program to send a SMS message by following their protocol which is mostly a special formatted URL with parameters in it. So I intend to find a program to sniff the <AR server>\db directory ,extract the notification message then do the SMS things.
Thanks.
djhuang
2006/7/26, Michiel Beijen <[EMAIL PROTECTED]>:
You COULD buy an GSM modem, insert a sim and place it in your server.
Then you could use some CLI program to send SMSs with it. But there
are a lot of drawbacks to this, one of them is that in most computer
rooms mobile phones (and also your SMS modem) would not have great
connection. Another is that these things are most of the time really
slow.
I would encourage you to look into an E-mail to SMS gateway solution.
There are lots of these available on the Internet, just google for it.
Then you could just use the regular e-mail notification, you would
only need to add a few extra bits n pieces for the number of the cell
phone you'd be sending to.
Regards,
Michiel
On 7/25/06, djhuang < [EMAIL PROTECTED]> wrote:
> Hi Roger,
>
> AFAIK, there're two ways of sending SMS from a computer to mobile phones.
> One is send a email contains SMS to a gateway then the gateway would help
> to deliver to
> the cell phone. The other is to use a CLI program to transfer with
> parameters specified.
> But I think the second one would be better, wouldn't it?
>
> Thanks.
>
> djhuang
>
> 2006/7/25, Nall, Roger <[EMAIL PROTECTED] >:
> >
> > **
> >
> >
> >
> > We do this all the time. The biggest issues are:
> >
> > · Data limitation – I believe you are limited to 175 characters
> total and this includes the Subject.
> >
> > · You should only accommodate this for internet SMS devices.
> >
> > · You would need to have a field in the user's profile that
> contains the SMS address. You would need to capture this value in your
> Notification routines.
> >
> >
> >
> > HTH,
> >
> >
> >
> > Roger A. Nall
> >
> > OSSNMS Sr. Remedy Administrator/Developer
> >
> > T-Mobile USA
> >
> > Desk: 973-644-3963
> >
> > Cell: 973-652-6723
> >
> > FAX: 973-490-3296
> >
> > sf49fanv AIM IM
> >
> > RogerNall Yahoo IM
> >
> >
> >
> > -----Original Message-----
> > From: Action Request System discussion list(ARSList)
> [mailto:[email protected]] On Behalf Of djhuang
> > Sent: Tuesday, July 25, 2006 11:11 AM
> > To: [email protected]
> > Subject: notify via SMS mobile phone messages
> >
> >
> >
> > Hi!
> >
> >
> >
> > I currently have a working ITSM Helpdesk system but have been asked
> >
> > to notify our assignees via SMS message. Since SMS messages is not a
> >
> > default method, so I guess there would be some integrating work to do.
> >
> > Is there anyone could give me suggestions to accomplish this?
> >
> > Thanks.
> >
> >
> >
> > djhuang
> >
> >
> >
> >
> _______________________________________________________________________________
> >
> > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
> __20060125_______________________This posting was submitted
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>
>
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