QUICK CORRECTION! arcache will work as it writes straight to the DB tables. so try using that and restart the server as long as your group_cache table and the group form exists and the group form has the relevant schema id.
arreload will not work as it goes through the api. Its been a long day! --- Sabyson Fernandes <[EMAIL PROTECTED]> wrote: > Kathy, > > Does the AR System server come up or does it report > anything in the arerror.log? Take a look at the > arerror.log file and it may give some indication on > what is going on. In your email you have not > specified > if you managed to sucessfully import the Group form > from a def file. I'm not sure how sucessful this > will > be as I remember in past releases the Group form had > to have a specific id in the arschema table. I think > this was 10 (not sure what release you are running > or > if that is still the case). > > If the AR Server is failing to start the > arreload/arcache is not going to help as they > connect > through the Remedy api and requires the server to be > running. In this case, your best and probably only > option maybe to restore the DB from a backup and try > restarting the server or re-installing the server > with > the DB upgrade option. > > If the ar server is running, then you may not be > allowing arcache and arreload. Check this in your > admin tool under server preferences -> advanced tab. > You can also check this directly in the > ar.conf/ar.cfg > file and set appropriately. Also do you have > specific > ports you use or the default register with > portmapper? > If you do not use portmapper then you have to set > the > ARTCPPORT variable for arcache to work. If you > change > the entries in the ar.conf/ar.cfg file you need to > run > arsignal -c <server name> so the server reads the > config file. > > Once this is done you can then run arcache utility > to > create entries in the group_cache table and > user_cache > table > Group cache entry: > ./arcache -Ga -e000000000000001 -i 1 -t 2 -n > Administrator -s <server name> -d > > User cache entry: > ./arcache -Ua -e99999999999999 -n tempuser -p "" > -g"1;" -lw 1 -s -d > > Now attempt to login to the Admin tool and if > succesful, check if the group form exists. If it > does > then login to the import tool using the tempuser > account just created and import the Group.arx file > to > restore the default groups (available on the server > install directory). Login to the user tool and > create > an admin user. > > Hope this helps. > > Regards, > Saby > > > --- Kathy Morris <[EMAIL PROTECTED]> wrote: > > > I tried arreload, arcache. Then I deleted the > group > > form, and tried to > > import a clean version of the group form with new > > data. > > > > The system basically hangs. > > > > > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at > > http://www.wwrug.org > > > > > > __________________________________________________ > Do You Yahoo!? > Tired of spam? Yahoo! Mail has the best spam > protection around > http://mail.yahoo.com > __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
