Also a great tool for watching processes is a free app Process Explorer by Sysinternals. It will show you TCP/IP connections that an app is using (i.e. aruser.exe), resource usage by process, show you DLL info and what DLLs an app is using. You can even set it to replace the Windows Task Manager so it is invoked with CTRL+SHIFT+ESC.
http://www.sysinternals.com/Utilities/ProcessExplorer.html
Microsoft just acquired them last week so who knows how long this will be here for free, you may want to check it out soon.
Jason
On 7/27/06, Heider, Stephen <[EMAIL PROTECTED]> wrote:
BTW, here's a tip... When installing Incident (on Windows) or any of the
mammoth installations from BMC keep the Task Manager open and the
Performance tab selected. If you have already started the installation
press Ctrl+Alt+Delete and select Task Manager.
With the installation program hiding all windows and taking up the
entire screen I did not notice the error message I detailed in the
previous message - it was hiding behind the install window. It could
have been there for an hour or more.
When the Task Manager is open it allows you to see your task bar and any
open windows. The Performance tab will also show the CPU utilization. If
it drops to less than 5% for an extended period of time it could be the
installation locked up. If so, at least you won't be waiting for hours.
Stephen
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto: [email protected]] On Behalf Of Heider, Stephen
Sent: Thursday, July 27, 2006 1:27 PM
To: [email protected]
Subject: Re: Incident Management install woes
Similar situation...
I am installing the Incident 7.0 module today. After a few hours I
received this error: "Error Number: 0x80040707 Description" There was
no description. When I clicked OK I received this error:
<< start of error message >>
An error (-5012 : 0x8000ffff) has occurred while running setup.
Please make sure you have finished any previous setup and closed other
applications. If the error still occurs, please contact your vendor:
MBC Software, Inc. (http//www.bmc.com).
Error Code: -5012 : 0x8000ffff
Error Information:
>Ctor\ObjectWrapper.cpp (332)
>Ctor\ObjectWrapper.cpp (201)
>SetupDLL\SetupDLL.cpp (1397)
PAPP:BMC Remedy Incident Management
PVENDOR:BMC Software, Inc. (http://www.bmc.com)
PGUID:79F12E66-C4A0-4899-9C59-D0BD23BC9E21
$10.1.0.238
@Windows Service Pack 1 (3790) IE 6.0.3790.1830
<< end of error message >>
I checked this solution from InstallSheild but all registry entries are
fine. http://consumer.installshield.com/kb.asp?id=Q108167. There is
plenty of disk space and I am installing with a Local Administrator
account (Windows Server 2003).
I will to try the installation again.
Stephen
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Kieran O'Hare
Sent: Thursday, July 27, 2006 11:49 AM
To: [email protected]
Subject: Incident Management install woes
Hi,
I have Oracle 10G R2 on Windows Server 2003 and ARS 7.
My Incident Management 7 install took hours and the log files report
many errors. The vast majority of .arx and .def files failed to import.
Several times during the install the following error was displayed
'Driver command completed with error'
I OK'd this, and the install appeared to resume and eventually completed
without any Remedy-like notification that there were problems.
Any ideas what might be wrong? I installed all the prerequisites in the
specified order and licenced ARS and Incident Management beforehand.
Thanks
Kieran O'Hare
Programmer
Information Systems Services
200/201 Pearse St.
Trinity College
Dublin 2
Phone +353 1 8962774
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