Hi Michelle,
 
Although I haven't installed patch 3, I might do it soon. But I didn't know
you has to have patch 2 installed before it. One issue which Patch 3 was
going to fix for us (we have a bug logged with BMC) was the square bracket
Instance ID issue. Occasionally when CMDB generates an instance ID for a new
class or attribute, it adds a [ or ] to the string. This causes all searches
on the class to fail. We have had this happen atleast a dozen times and this
was a crucial fix for us.

Regards,
Murtuza.


-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST contractor
Sent: Friday, July 28, 2006 8:07 PM
To: [email protected]
Subject: CMDB 1.1 Patch 2 or 3

Hi, Friends:

Has anyone installed Patch 3 for CMDB 1.1?  According to the release notes,
patch 3 is suppose to fix various issues including installation issues with
patch 2.  However, patch 2 is required before applying patch 3.  Patch 3 is
not a standalone patch.

We are considering applying patch 2 for issues as well as adding the Menu
Name and Menu Style fields to the Characteristics tab of the Attribute
Definition (in the CMDB Class Manager).  We want to know if we should just
leave it at patch 2 or if it will be necessary to correct potential issues,
by applying patch 3 immediately following.

If you have installed patch 2 and 3, how many minutes, hours, or days did it
take for the actual install?

Thanks,
Michelle

ARS 6.3, patch 11
ITSM 6.0, CMDB 1.1.0 no patch
Windows 2003, SQL Server 2000

Mid-Tier 6.3, patch 13, 17
Windows 2003, IIS 6.0, Servlet Exec 5.0 Patch 6 ESM Mission: "To provide the
most accurate, timely, and actionable information to our customers so that
they can effectively support the Mary Kay IST environment".

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