| **
Hey Mudit: I’ve done a similar integration for
another client; we used a Jabber IM platform though. I found that the hardest
part to manage was building an effective interface for the customer to use
through the web (as we didn’t want them to use an IM client of their own,
we wanted more of a captive interface) and setting up effective chat load balancing
on the service desk side of things. Regards, Adam Pederson ITSM Consultant Xinify Technologies, Inc. From: Action Request
System discussion list(ARSList) [mailto: ** Hello Listers, We are exploring the possibility of integrating Microsoft IM
Communicator with remedy so that the user would be able to contact online
support people via the web interface. Has anyone of you done anything along these lines? If so please let us
know. Thanks, Mudit __20060125_______________________This posting was submitted with HTML
in it___ |
- IM Communicator | Remedy Integration Mudit Chaudhry
- Re: IM Communicator | Remedy Integration Adam D Pederson
- Re: IM Communicator | Remedy Integration Michiel Beijen
