which does something like this.
http://liberty.remedy.com/cgi-bin/partners/vudetail_ta.cgi?pid=000000000006090|000000000006090|000000000000339
Regards,
Michiel
**Hey Mudit:
I've done a similar integration for another client; we used a Jabber IM platform though. I found that the hardest part to manage was building an effective interface for the customer to use through the web (as we didn't want them to use an IM client of their own, we wanted more of a captive interface) and setting up effective chat load balancing on the service desk side of things.
Regards,
Adam Pederson
ITSM Consultant
Xinify Technologies, Inc.
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Mudit Chaudhry
Sent: Tuesday, August 01, 2006 6:28 AM
To: [email protected]
Subject: IM Communicator | Remedy Integration
**
Hello Listers,
We are exploring the possibility of integrating Microsoft IM Communicator with remedy so that the user would be able to contact online support people via the web interface.
Has anyone of you done anything along these lines? If so please let us know.
Thanks,
Mudit
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