David:
Q1. You are setting a field on the a regular form? Then that information will go into the database. This is why you are getting the error. You have two choices here, NULL out the field (which is what you are doing now) or give the appropriate groups permission to the field.
Q2. Do you have any workflow that does anything when the person is on the web but not on the User Tool?
Some of the ITSM (PR) workflow may be running in this case to change a hidden field (this would not be a push field action) and thus the error message.
James McKenzie
________________________________
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of David Yearsley
Sent: Tuesday, August 01, 2006 11:06 AM
To: [email protected]
Subject: Re: 2 questions.
**
I checked and the Change flag is disabled.
This error message implies that someone else has modified the ticket not the person currently saving the record. This only happens on the web. I have check for an escalation and there are none running and we cannot see any push fields in the logs
Thanks for the idea though.
>>> Steve McDonald <[EMAIL PROTECTED]> Aug 01, 2006 11:49 AM >>>
** Question 1 - Set the "Disable Change Flag" to ON
On 8/1/06, David Yearsley <[EMAIL PROTECTED]> wrote:
**
We have had a couple of strange items happen recently and rather than clutter the list with 2 emails I have combine the questions into a single email.
System Configuration:
Remedy ARServer 6.03.00 Patch 16
Remedy ITSM 6.0 no patches.
Database: Oracle 9.2i on a LINUX server.
Server: SUNW,Sun-Fire-480R
OS: Solaris 5.9
Clients: Web, 6.03.00 Patch 17 and 7.00.00 Patch 1.
Question 1:
I added a "Display Only" field to the Remedy Purchase Requisition application. This field is updated when the form is opened. Since I have added the field those doing the approvals are unable to approve the Purchase Requisition. They get an error indicating they do not have permission to the new "Display Only" field I have added. This field is read only so why is it trying to save the information to the database.
I have found a work around of setting the field back to $NULL$ when I am done, but if it is a display only field shouldn't I have to set it to $NULL$ as the field is not saving to the database.
Question 2:
We are using the Remedy Purchase Requisition system with some modifications. The system is set up so the Approvers have Read License and minimal permission which is working fine. The problem is that when the users on the web open view the Request and try to save the request, they get a message that someone else has modified the record and asks if the still want to update. If the do the same changes from the Usertool no such message.
We have looked at the logs and cannot see anything that would be causing the problem. It is very annoying for our users. Has anyone ever seen this type of problem? Any ideas and or debugging ideas will be welcome.
Thanks
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