Ed and Listers: I've been corrected. Setting the record straight, from a "highly placed" BMC source, quoted with permission:
<quote> There was just a mistake in the original letter. The 6.0 SLA key will work on AR System 7.0. But SLA 6.0 will not work with the ITSM 7.0 apps. </quote> I think that leaves Ed (and many of the rest of us) with about a year to decide if you want to do something, and to proceed at your own pace. You could stay on release 6 or upgrade to 7 of ARS, and keep release 6 for SLA/ITSM. The move to version 7 of the apps and presumably to SLM happens only when you're ready. Doug > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Axton > Sent: Thursday, August 03, 2006 9:25 AM > To: [email protected] > Subject: Re: SLA on ARS 7.0 > > My understanding is that maintenance costs for the SLM licenses will > be based on the new list price once you upgrade; so it's not really a > free upgrade. > > Axton Grams > > On 8/3/06, Doug Blair <[EMAIL PROTECTED]> wrote: > > Ed, > > > > So the proper phrasing for all of this might have been: > > > > The KEY for SLA 6 will not work on ARS 7. The SLA product > is being replaced > > by SLM, which does run on ARS 7. If you have an SLA 6 KEY > you can get a new > > SLM KEY at no cost before next summer, or you can purchase > SLM after that. > > > > So, a reasonable argument for upgrading to ARS 7 and SLM > (modulo your points > > about the upgrade tool and sample system for evaluation), > and an unfortunate > > choice of wording for the sales fellow, eh? > > > > I see nothing in this which would prevent you from > obtaining the new KEY > > now, but not using it until you had upgraded and evaluated a test > > environment as you see fit. It would be in BMC's interest > to make sure you > > have the tools and time to do that. > > > > Right? > > > > Doug > > > > > > > -----Original Message----- > > > From: Action Request System discussion list(ARSList) > > > [mailto:[EMAIL PROTECTED] On Behalf Of Ed White > > > Sent: Wednesday, August 02, 2006 7:50 AM > > > To: [email protected] > > > Subject: Re: SLA on ARS 7.0 > > > > > > I submitted a ticket to Support. Here is what I submitted > > > and the response > > > that I got. > > > > > > Question: > > > I just received a letter last week from BMC concerning the > > > SLA application > > > and ARS 7.0. The letter states that Remedy Service Level > > > Agreements does not > > > run on the new Action Request System 7.0 Platform. Is this > > > true? The letter > > > also states "Until June 30, 2007, you can replace current > > > products and user > > > licenses and we will waive the license fees". This means > > > that I have to have > > > a system that I cannot access right now to find out how it > > > works because > > > there is not sample data, validated and tested in three > > > environments after an > > > upgrade tool will be provided, who only knows when, and then > > > take down my > > > entire system and trust that when I upgrade a server and ITSM > > > application at > > > the same time(BMC requirement if I want to continue to have > > > and SLA/SLM > > > functionality) that everything is going to work just fine on > > > BMC's word, and > > > I have until June 30th to complete or risk a $40,000 SLM > > > license fee. I just > > > want to validate this before I go to my people in charge of > > > money, who are > > > already a bit upset with BMC because we were in the process > > > of implementing > > > change tasking and now are being told that the upgrade tool > > > will not deal > > > with it because a function that was part of the HD 6.0 will > > > be looked at by > > > the upgrade tool as a customization.----- > > > > > > Answer: > > > Ed > > > You are correct that the SLA key will not roll forward to > > > 7.0. The new key is > > > called Service Level Management that replaces the SLA key in > > > version 6.0. If > > > you want to upgrade your whole ITSM suite of keys then > > > according to what we > > > know that is correct you will need to pay for the SLM key. > > > > > > Kind regards, > > > > > > This letter also stated that you had to complete this process > > > by June 30,2007 > > > or you would have to pay for the SLM module (40,000). They > > > would no longer > > > allow a free upgrade. Not all of my questions were answered, > > > especially in > > > regard to what is included with the Upgrade tool. I will let > > > you know what I > > > find. > > > > > > Original Message----- > > > From: Action Request System discussion list(ARSList) > > > [mailto:[EMAIL PROTECTED] On Behalf Of Watson, Matthew > (Melbourne) > > > Sent: Wednesday, August 02, 2006 12:07 AM > > > To: [email protected] > > > Subject: Re: SLA on ARS 7.0 > > > > > > Very strange - SLA 6.0 is listed on the compatibility > matrix as being > > > fully compatible with AR System 7.0. > > > > > > Has anyone else received this letter? > > > > > > Matt > > > > > > > > > -----Original Message----- > > > From: Action Request System discussion list(ARSList) > > > [mailto:[EMAIL PROTECTED] On Behalf Of Terry Bootsma > > > Sent: Wednesday, 2 August 2006 12:54 PM > > > To: [email protected] > > > Subject: Re: SLA on ARS 7.0 > > > > > > From the letter I received, yes, you are interpreting it > correctly. > > > > > > Terry > > > > > > > > > -----Original Message----- > > > From: Action Request System discussion list(ARSList) > > > [mailto:[EMAIL PROTECTED] Behalf Of Ed White > > > Sent: Tuesday, August 01, 2006 4:37 PM > > > To: [email protected] > > > Subject: SLA on ARS 7.0 > > > > > > > > > Listers: > > > > > > Did anyone else receive the letter from BMC that states "Note > > > to Remedy > > > Customers: Remedy Service Level Agreements does not run > on the new > > > Action Request System 7.0 platform". > > > > > > If so am I interpreting this correctly to mean that if you > > > use the ITSM > > > suite along with SLA, in order to not have a disruption > to your SLA > > > functionality, you must upgrade the server version and > > > migrate your ITSM > > > application at the same time? > > > > > > Any insight or opinions on this I welcome. > > > > > > Thanks. > > > > > > ______________________________________________________________ > > > __________ > > > ____ > > > ___ > > > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > > > > > > ______________________________________________________________ > > > __________ > > > _______ > > > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > ********************************************************************** > > > The information in this e-mail is confidential and may be > > > legally privileged. > > > It is intended solely for the addressee. 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