You are correct Doug. The other thing they should have done was told Remedy that they were sending it out.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Doug Blair Sent: Thursday, August 03, 2006 9:57 AM To: [email protected] Subject: Re: SLA on ARS 7.0 Ed, So the proper phrasing for all of this might have been: The KEY for SLA 6 will not work on ARS 7. The SLA product is being replaced by SLM, which does run on ARS 7. If you have an SLA 6 KEY you can get a new SLM KEY at no cost before next summer, or you can purchase SLM after that. So, a reasonable argument for upgrading to ARS 7 and SLM (modulo your points about the upgrade tool and sample system for evaluation), and an unfortunate choice of wording for the sales fellow, eh? I see nothing in this which would prevent you from obtaining the new KEY now, but not using it until you had upgraded and evaluated a test environment as you see fit. It would be in BMC's interest to make sure you have the tools and time to do that. Right? Doug > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Ed White > Sent: Wednesday, August 02, 2006 7:50 AM > To: [email protected] > Subject: Re: SLA on ARS 7.0 > > I submitted a ticket to Support. Here is what I submitted > and the response > that I got. > > Question: > I just received a letter last week from BMC concerning the > SLA application > and ARS 7.0. The letter states that Remedy Service Level > Agreements does not > run on the new Action Request System 7.0 Platform. Is this > true? The letter > also states "Until June 30, 2007, you can replace current > products and user > licenses and we will waive the license fees". This means > that I have to have > a system that I cannot access right now to find out how it > works because > there is not sample data, validated and tested in three > environments after an > upgrade tool will be provided, who only knows when, and then > take down my > entire system and trust that when I upgrade a server and ITSM > application at > the same time(BMC requirement if I want to continue to have > and SLA/SLM > functionality) that everything is going to work just fine on > BMC's word, and > I have until June 30th to complete or risk a $40,000 SLM > license fee. I just > want to validate this before I go to my people in charge of > money, who are > already a bit upset with BMC because we were in the process > of implementing > change tasking and now are being told that the upgrade tool > will not deal > with it because a function that was part of the HD 6.0 will > be looked at by > the upgrade tool as a customization.----- > > Answer: > Ed > You are correct that the SLA key will not roll forward to > 7.0. The new key is > called Service Level Management that replaces the SLA key in > version 6.0. If > you want to upgrade your whole ITSM suite of keys then > according to what we > know that is correct you will need to pay for the SLM key. > > Kind regards, > > This letter also stated that you had to complete this process > by June 30,2007 > or you would have to pay for the SLM module (40,000). They > would no longer > allow a free upgrade. Not all of my questions were answered, > especially in > regard to what is included with the Upgrade tool. I will let > you know what I > find. > > Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Watson, Matthew (Melbourne) > Sent: Wednesday, August 02, 2006 12:07 AM > To: [email protected] > Subject: Re: SLA on ARS 7.0 > > Very strange - SLA 6.0 is listed on the compatibility matrix as being > fully compatible with AR System 7.0. > > Has anyone else received this letter? > > Matt > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Terry Bootsma > Sent: Wednesday, 2 August 2006 12:54 PM > To: [email protected] > Subject: Re: SLA on ARS 7.0 > > From the letter I received, yes, you are interpreting it correctly. > > Terry > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] Behalf Of Ed White > Sent: Tuesday, August 01, 2006 4:37 PM > To: [email protected] > Subject: SLA on ARS 7.0 > > > Listers: > > Did anyone else receive the letter from BMC that states "Note > to Remedy > Customers: Remedy Service Level Agreements does not run on the new > Action Request System 7.0 platform". > > If so am I interpreting this correctly to mean that if you > use the ITSM > suite along with SLA, in order to not have a disruption to your SLA > functionality, you must upgrade the server version and > migrate your ITSM > application at the same time? > > Any insight or opinions on this I welcome. > > Thanks. > > ______________________________________________________________ > __________ > ____ > ___ > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > > ______________________________________________________________ > __________ > _______ > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > > > > > > > > > > ********************************************************************** > The information in this e-mail is confidential and may be > legally privileged. > It is intended solely for the addressee. 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