Good Afternoon List,
I'm very happy to report that the beta ardbcQuery.dll, which I received from Remedy Tech Support today, appears to have fixed the plug-in error for us as well. Much thanks to everyone on the list for your support and for Remedy Engineering in coming up with a fix so quickly.
Have a great day!
Michael Gould
U.S. House of Representatives
On 8/3/06, Mike Gould <[EMAIL PROTECTED]> wrote:
That's great news Mary! I'm emailing Remedy Tech Support now to get a copy of the beta .dll and see if it works for us too.-Mike
On 8/3/06, Carroll, Mary Jo <[EMAIL PROTECTED] > wrote:**Remedy Tech Support has sent me a beta version of ardbcQuery.dll, which appears to have fixed the plug-in error on both the Overview Console & Problem Mgmt Consoles.Mary
Subject: Re: ITSM 7.0 Overview Console - Plug-in Error
** Hi Stephen,
By registry key I meant the entry in form 'CAI Plugin Registry'. Sorry I should have been more precise.
What happened after you restarted the server? If the problem still persists try changing the private queue number to the other queue number created during installation.
Has there been any response on this from Remedy Support?
Heider, Stephen wrote:
**Anjali,Same error here with Problem Management module. All of the ARS 7 and ITSM 7 modules were installed on a newly built server that did not have any previous ARS software loaded.There are 2 private queues that were added by the installation programs (After the initial ARS 7.0 p1). I don't know which installation program created the private queue (#The CAI Plugin Registry form did not have any records on our system. I added one record with the private queue number (that was created by installation programs) with 2 threads. I restarted start the server.Which registry key? In HKLM/Software/Remedy and HDCU/Software/Remedy I don't see the place to enter the queue number.Stephen
**
From: Action Request System discussion list(ARSList) [mailto:[email protected] ] On Behalf Of Anjali Gosain
Sent: Thursday, July 27, 2006 12:06 AM
To: [email protected]
Subject: Re: ITSM 7.0 Overview Console - Plug-in Error
Hi ,
We got the same error. We have not been able to resolve this issue but here's a workaround that can be used -
Create a new private queue in admin tool (Server Information -> Server Ports and Queue) and note its RPC Program Number. Open the form 'CAI Plugin Registry' and look for the entry with PluginID = CAIPLUGIN (our form has only one entry..) Modify the registry to reflect the new private queue no = RPC Program Number of new queue. Restart the server. As I said this is a workaround and the problem will return after a while.
Do let me know if you are able to find a solution to it
Regards
Anjali
Mike Gould wrote:
**Good Morning List,I've just finished a full installation of ITSM 7.0 and was checking out the new features when I tried to open the Foundation Elements Overivew Console and received the following error:ARERR [8939] The AR System Plug-In server is not responding. Cannot connect to the system at this time. Contact your AR System Administrator for assistance. : RPC: Timed outI've contacted Remedy Tech Support and provided them all the logs but they haven't been able to offer a solution so far. Everything else appears to be functioning correctly and all the services are up, including the arplugin.exe service.If anyone else has experienced this problem and knows of a resolution, I would appreciate it if you could pass it along.Thanks in advance,Michael J. GouldSenior Software EngineerU.S House of RepresentativesARS 7.0 Patch 1ITSM 7.0Windows Server 2003 R2MS SQL Server 2000 w/ SP4__20060125_______________________This posting was submitted with HTML in it___
__20060125_______________________This posting was submitted with HTML in it_____20060125_______________________This posting was submitted with HTML in it___
__20060125_______________________This posting was submitted with HTML in it_____20060125_______________________This posting was submitted with HTML in it___
__20060125_______________________This posting was submitted with HTML in it___
