The beta dll fixed the problem here. Stephen ________________________________
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mike Gould Sent: Thursday, August 03, 2006 4:14 PM To: [email protected] Subject: Re: FW: ITSM 7.0 Overview Console - Plug-in Error ** Good Afternoon List, I'm very happy to report that the beta ardbcQuery.dll, which I received from Remedy Tech Support today, appears to have fixed the plug-in error for us as well. Much thanks to everyone on the list for your support and for Remedy Engineering in coming up with a fix so quickly. Have a great day! Michael Gould U.S. House of Representatives On 8/3/06, Mike Gould <[EMAIL PROTECTED]> wrote: That's great news Mary! I'm emailing Remedy Tech Support now to get a copy of the beta .dll and see if it works for us too. -Mike On 8/3/06, Carroll, Mary Jo <[EMAIL PROTECTED] > wrote: ** Remedy Tech Support has sent me a beta version of ardbcQuery.dll, which appears to have fixed the plug-in error on both the Overview Console & Problem Mgmt Consoles. Mary ________________________________ From: Anjali Gosain [mailto:[EMAIL PROTECTED] Sent: Wednesday, August 02, 2006 3:11 AM Subject: Re: ITSM 7.0 Overview Console - Plug-in Error ** Hi Stephen, By registry key I meant the entry in form 'CAI Plugin Registry'. Sorry I should have been more precise. What happened after you restarted the server? If the problem still persists try changing the private queue number to the other queue number created during installation. Has there been any response on this from Remedy Support? Heider, Stephen wrote: ** Anjali, Same error here with Problem Management module. All of the ARS 7 and ITSM 7 modules were installed on a newly built server that did not have any previous ARS software loaded. There are 2 private queues that were added by the installation programs (After the initial ARS 7.0 p1). I don't know which installation program created the private queue (# The CAI Plugin Registry form did not have any records on our system. I added one record with the private queue number (that was created by installation programs) with 2 threads. I restarted start the server. Which registry key? In HKLM/Software/Remedy and HDCU/Software/Remedy I don't see the place to enter the queue number. Stephen ________________________________ From: Action Request System discussion _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
