Baytops:
If I knew that answer, we both would know. It may be possible that this changed with the installation of a new package.
James Mckenzie
________________________________
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Baytops, Abdullah P.
Sent: Friday, August 04, 2006 9:45 AM
To: [email protected]
Subject: Re: Form Permissions
**
Thanks James. I wonder how and when it could was moved to change.
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:[email protected]]On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3
Sent: Friday, August 04, 2006 12:27 PM
To: [email protected]
Subject: Re: Form Permissions
**
Baytops:
Check the Submitter mode. It should be locked.
James McKenzie
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Baytops, Abdullah P.
Sent: Friday, August 04, 2006 9:22 AM
To: [email protected]
Subject: Form Permissions
Hello Listers,
Recently I noticed that some of my users who only submit tickets to Help Desk support members could no longer make changes or edits to tickets that were submitted by them. Today though none of my users who only submit tickets can update any field that in the past the could write to I consistently am getting a no cannot write to error because of the license type.
All the fields have the submitter w/change rights still enabled as well. No changes have been made from me since I started to notice this but now I am wondering what is going on.
Thanks in advance
ARS 6.03.00 patch 16
Remedy HelpDesk 6.0.0
Mid-Tier 6.03
Oracle v.9
Red Hat v 3
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