I have been working with a development team to setup a separate application that will pull and push data to our Remedy system via the .NET API that is provided from the Community Download area on the Supportweb.
For some odd reason, the program they setup can only pull data on some of the fields against the forms they are pulling data from which is the SHR:Company, SHR:Categorization, and AST:ASTOuterJoinASTPeople forms that are provided and are basically the out of box forms from ITSM 5.6.
For example, on SHR:Company the API can pull data from Company Name but cant pull the Company ID or Company Type.
The ID they are using has all the right permissions and all the fields they are looking to pull data from has even Public view permissions.
I was even able to login with the Remedy ID they are using and see all the fields with data.
Our server is version is 6.3 patch 16 on a Windows 2003 server.
Our database is Oracle 9.2.0.4.
Any ideas are welcome since I have no clue at this point where to go from here.
Thanks
Peter Lammey
ESPN MIT Technical Services & Applications Management
860-766-4761
