Re: Trouble with using AR System .NET API version 1.2.1761.15495

Mon, 07 Aug 2006 11:35:07 -0700

Title: Trouble with using AR System .NET API version 1.2.1761.15495
**
Right -add this before your call to get list entries with fields:
 

temp.AddField(260000000, 128, "")

 

voila - problem solved!

 
Rgds,
 
Darren Houldcroft
 
LogicaCMG - Remedy TA
250 Brook Drive,
Green Park,
Reading,
RG2 6UA
T: +44 (0) 118 9650 453
M: +44 (0) 7968 475 015
E: [EMAIL PROTECTED]
W: http://www.logicacmg.com
 

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A.
Sent: 07 August 2006 18:04
To: [email protected]
Subject: Re: Trouble with using AR System .NET API version 1.2.1761.15495

**
Here is the code again.  Hopefully this file will go through.
 
 

Thanks
Peter Lammey
ESPN MIT Technical Services & Applications Management
860-766-4761

 

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Houldcroft, Darren
Sent: Monday, August 07, 2006 11:37 AM
To: [email protected]
Subject: Re: Trouble with using AR System .NET API version 1.2.1761.15495

**
Hi Peter,
 
Are you able to post the section of code? - I've not had this problem before.
 
Rgds,
 
Darren Houldcroft
 
LogicaCMG - Remedy TA
250 Brook Drive,
Green Park,
Reading,
RG2 6UA
T: +44 (0) 118 9650 453
M: +44 (0) 7968 475 015
E: [EMAIL PROTECTED]
W: http://www.logicacmg.com
 

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A.
Sent: 07 August 2006 16:26
To: [email protected]
Subject: Trouble with using AR System .NET API version 1.2.1761.15495

**

I have been working with a development team to setup a separate application that will pull and push data to our Remedy system via the .NET API that is provided from the Community Download area on the Supportweb.

For some odd reason, the program they setup can only pull data on some of the fields against the forms they are pulling data from which is the SHR:Company, SHR:Categorization, and AST:ASTOuterJoinASTPeople forms that are provided and are basically the out of box forms from ITSM 5.6.

For example, on SHR:Company the API can pull data from Company Name but cant pull the Company ID or Company Type.
The ID they are using has all the right permissions and all the fields they are looking to pull data from has even Public view permissions.

I was even able to login with the Remedy ID they are using and see all the fields with data.

Our server is version is 6.3 patch 16 on a Windows 2003 server.
Our database is Oracle 9.2.0.4.

Any ideas are welcome since I have no clue at this point where to go from here.

Thanks
Peter Lammey
ESPN MIT Technical Services & Applications Management
860-766-4761

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