Hi
listers,
I am trying to
determine the best way to set up business time for an SLA. My server is on
Pacific time and I want to make sure to include our virtual group in Central and
Eastern time zones in a 8 to 5 SLA.
I know the best way
to do this is to have two business time tags with different offset hours, but we
all agreed we could live with the hour difference for our intial testing.
I called support and
they said since my server is on Pacific, the best thing to do is change my
business time tag schedule of "8am to 5pm" To "5am to
2pm". I thought this was the main reason we had offset hours on a business
time tag? Does anybody know of a better way to do this? Thanks in
advance!
ARS 6.3
patch 18
SQL Server
2000
Jase Brandon
Remedy Administration/Development
Customer Support Systems Group
Desk - (615) - 320-4494
Cell - (334) -
318-5426
[EMAIL PROTECTED]
