I don't know much about SLA since we are just starting working with them.
But I'm curious to why support would tell you to set your business hours to
5am to 2 pm when off set works with no issue that we have found.
John Atherly
American Power Conversion
[EMAIL PROTECTED]
401-789-5735 Ext. 2120
1-800-788-2208 Ext. 2120
Jase Brandon
<[EMAIL PROTECTED]
ITA.COM> To
Sent by: "Action [email protected]
Request System cc
discussion
list(ARSList)" Subject
<[EMAIL PROTECTED] Business Time with SLA's
ORG>
08/07/2006 04:11
PM
Please respond to
[EMAIL PROTECTED]
RG
**
Hi listers,
I am trying to determine the best way to set up business time for an SLA.
My server is on Pacific time and I want to make sure to include our virtual
group in Central and Eastern time zones in a 8 to 5 SLA.
I know the best way to do this is to have two business time tags with
different offset hours, but we all agreed we could live with the hour
difference for our intial testing.
I called support and they said since my server is on Pacific, the best
thing to do is change my business time tag schedule of "8am to 5pm" To
"5am to 2pm". I thought this was the main reason we had offset hours on a
business time tag? Does anybody know of a better way to do this? Thanks in
advance!
ARS 6.3 patch 18
SQL Server 2000
Jase Brandon
Remedy Administration/Development
Customer Support Systems Group
Desk - (615) - 320-4494
Cell - (334) - 318-5426
[EMAIL PROTECTED]
DaVita Inc.
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