The pocket PC (I believe) comes with remote desktop connection. Techs could use the RDC connection to a browser running on their desktops (or an RDC server, if you have one) to close tickets. You will still have the issue of screen size (as others have suggested), so you may want to create a smaller/simpler view for these situations anyway.
Kelly Heikkila -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Sent: Wednesday, August 09, 2006 2:26 PM To: [email protected] Cc: Heider, Stephen Subject: Re: Palm PC with Remedy Brent, There is a lot of code behind the web pages from mid-tier applications. The OOB Help Desk application is large. The Pocket PC browser may have difficulty running such a large and complex (from a browser point of view) application. I would try this: Create a new display only form with the type of controls you want to use (buttons, table fields, url text fields, etc.). Start off with no active links and disable all the options in View Properties (Form -> Current View -> Properties -> Appearance & Menu Access tabs). Try to make the form as lite as possible. Once you get that working begin adding the controls, options and active links you need. In the end you will likely need to create a scaled-down display only form that mimics the adding/updating of tickets in HPD:HelpDesk. Stephen -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Brent Adams Sent: Wednesday, August 09, 2006 3:12 PM To: [email protected] Subject: Re: Palm PC with Remedy It is just the out of the box Help Desk application, no customization. On Wed, 9 Aug 2006 14:55:31 -0400, Heider, Stephen <[EMAIL PROTECTED]> wrote: >Brent, > >What Remedy application are you running on the Pocket PC? Is it a >regular ARS application or a custom built application in another >language (ie. ASP.Net)? > >Stephen > > >-----Original Message----- >From: Action Request System discussion list(ARSList) >[mailto:[EMAIL PROTECTED] On Behalf Of Brent Adams >Sent: Wednesday, August 09, 2006 2:41 PM >To: [email protected] >Subject: Re: Palm PC with Remedy > >I have just gotten a Pocket pc (Dell Axim) and am also trying to get it >set up to access Remedy vis our wireless network to have our field >techs enter or update tickets in the field. Our wireless access is >excellent, but I can't seen to get Remedy screens to function properly >on the device. Some of the clickable links on the forms don't work. >What do I need to do to get the functionality we need? Tips? hints? helps? >Thanks in advance for any and all support. > >_______________________________________________________________________ >_ >_______ >UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > >_______________________________________________________________________ >___ _____ >UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org >======================================================================= >= ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
