This is actually part of a couple of quirks in how groups are displayed. The User form lists the data in a way I didn't expect to see it, too. They listed it as a documentation bug - the software seems to function ok, so I can't really say it's a product bug.
Rick -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chris Rom Sent: Thursday, August 10, 2006 8:13 AM To: [email protected] Subject: ITSM 7.0 Group Names ? I am currently evaluating ITSM 7.0 When I create new Support Groups as outlined in page 42/43 of the ITSM- Config-Guide-700 and then go to the Group form and check, both the 'Group Name' field and 'Group ID' field contain the Group ID. The 'Long Group Name' shows 'My Company -> IT Support Organization -> Internal Support' The 'Group Name' is 'Internal Support' and that's what should be populated into the 'Group Name' field instead of the 'Group ID', at least that's what I would expect. It would make it much easier on the admin when reviewing existing groups in the results list. I know that I can probably fix the workflow to have the group name pushed into the correct field, but this sounds like something Remedy should do out of the box. Rgds, Chris ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
