Balaji, Are you using the Mid-Tier?
I have stumbled into a condition for our dev server that could be what your seeing. Basically if an authenticated user (to the Mid-Tier) manages to "re-authenticate" in a strange way it can cause the ARS server to crash. The best way I can describe this would be something like the following (from what I have seen happen here.) 1) User logs in but home page fails to load completely. (unknown reason as to why.) 2) User refreshes browser and ends up at the Login page. 3) I see this my ARERR log: " Thu Aug 10 16:16:03 2006 390620 : User is currently connected from another machine (ARERR 9084) Thu Aug 10 16:16:03 2006 Client already connected - username:<LOGIN_NAME>, client-type:Mid-tier, existing-IP:69ca2eeb5ef95374:132021a:107ddf0ccbb:-7f7f, new-IP:69ca2eeb5ef95374:132021a:107ddf0ccbb:-7f7e - Override is not allowed Thu Aug 10 16:16:03 2006 0 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Thu Aug 10 16:16:03 2006 11 Thu Aug 10 16:17:20 2006 Dispatch : Cannot establish a network connection to the AR System server (<ARSERVER_NAME> (0) : RPC: Miscellaneous tli error - An event requires attentionNo message of desired type) ARERR - 90 Thu Aug 10 16:18:20 2006 Dispatch : Cannot establish a network connection to the AR System server (<ARSERVER_NAME> (0) : RPC: Miscellaneous tli error - An event requires attentionNo message of desired type) ARERR - 90 Thu Aug 10 17:17:04 2006 390620 : User is currently connected from another machine (ARERR 9093) Thu Aug 10 17:17:04 2006 Client already connected - username:<LOGIN_NAME>, client-type:Mid-tier, existing-IP:69ca2eeb5ef95374:132021a:107ddf0ccbb:-7f7d, new-IP:69ca2eeb5ef95374:132021a:107ddf0ccbb:-7f7f - User has Override option " Maybe you see this just prior to the snip of log you sent? Maybe you see something in the Mid-tier logs in the same timeline? So far I have yet to see this behaviour on our production server, and I have no idea why too. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. Never ascribe to malice, that which can be explained by incompetence. On 8/11/06, Balaji Chandrashekar <[EMAIL PROTECTED]> wrote:
** Dear Listers, I am back again for your help. Past one week, we have been receiving the below error on our server. This some times occur every two hours and sometimes every 10 minutes. For the past 3 days we did not see this error, but today this is happening almost every hour. I (and BMC Support) have analysed the SQL and API logs, but they were not of much help! __________________________________________________________________ Fri Aug 11 15:47:09 2006 0 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Fri Aug 11 15:47:09 2006 11 Fri Aug 11 15:48:05 2006 Dispatch : Cannot establish a network connection to the AR System server (arsapp01 (0) : RPC: Miscellaneous tli error - An event requires attentionNo message of desired type) ARERR - 90 Fri Aug 11 15:52:15 2006 0 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Fri Aug 11 15:52:15 2006 11 Fri Aug 11 15:53:02 2006 Approve : Cannot establish a network connection to the AR System server (ARERR 90) Fri Aug 11 15:53:02 2006 Approve : arsapp01 (0) : RPC: Miscellaneous tli error - An event requires attentionNo message of desired type Fri Aug 11 15:53:05 2006 Dispatch : Cannot establish a network connection to the AR System server (arsapp01 (0) : RPC: Miscellaneous tli error - An event requires attentionNo message of desired type) ARERR - 90 __________________________________________________________ We are on ARS 6.3, patch 17 on Oracle 9.2.0.6. (both App and DB are on the same very high-end machine). We had escalated this to Oracle also to check any thing on the DB level, but that is ruled out. BMC support is suggesting us to go to Patch 18, but we are a bit skeptical about this. We were earlier on Patch 16 and were getting this error and BMC asked us to upgrade to Patch 17 to fix this. Even after going to Patch 17, we continue to have this nightmare. Can any one help? I would be glad to provide more information if required. Thanks in advance, Balaji
_______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
