Jon, I have run into on numerous occasions. Especially if I am creating a ticket by workflow and not using the actual Help Desk form. I think it has to do with the 'Configure Help Desk Application Settings' under the Advanced Tab. The options are 'On Open' or 'On Send' I think if it is 'On Send' and you do not use the 'Save' button the workflow from HDOOTB does not trigger and you must create your own workflow to value Create Time (Create Date) Database ID of 260000502. The Arrival Time is actually field ID 3 which is valued by the system.
This has been my experience, and I hope this helps. Ed -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Tuesday, August 15, 2006 7:59 PM To: [email protected] Subject: Re: Create Date NULL on creation Jon, Are you sure that: ) the user your logged in to ARS with has access to the field? ) this is the "system" field ID 3 ? -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. Never ascribe to malice, that which can be explained by incompetence. On 8/15/06, Jon Potian <[EMAIL PROTECTED]> wrote: > ** > > > > Hi Listers, > > > > Has anyone run across the situation where upon creation of either a new > HelpDesk ticket or a HelpDesk Task the Create Date field does not get > populated? I don't get an error that a required field is null but when I > view the ticket or task create date seems to be NULL. I do not have access > to the DB as yet and the logs do not tell me anything. Any help is > appreciated. > > > > Windows Server 2003 > ITSM 6.0 > ARS 6.0 patch 16 > Oracle 10 > > > Regards, > Jon-Marcelius Potian _____________________________________________________________________________ __ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
