Chris:
I think I know what your error is.
Check to see if you can ping the Remedy server from the MidTier server.
If you can, then check the AR Server settings. If they are correct, then check the Web Service Settings.
Also, when authenticating externally, you may need to provide the authentication server. I know that with Active Directory authentication you should provide the domain name in this block.
James McKenzie
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Chris Rom
Sent: Wednesday, August 16, 2006 7:51 AM
To: [email protected]
Subject: Re: Midtier 7 authentication error
James,
the Midtier documentation states:
pg. 17 - Before you install the mid tier, install the following components.
(See the
preinstallation considerations [if any] for these components in the sections that follow.)
- Java Software Developer's Kit (SDK), which is available from the appropriate third-party vendor's site.
Install the Java SDK before you install the web server.
pg. 18 - Java Server Pages (JSP) engine (Optional) If you are not using ServletExec 5.0, which is bundled with the mid tier installation, you must install and enable your supported JSP engine before you install the mid tier.
The Tomcat whitepaper also states that you need the SDK. I don't think JRE is sufficient.
I was going to use Tomcat since it has a smaller footprint than IIS or even Apache.
I believe I still need a webserver, even if I install the ServletEngine from Remedy.
After uninstalling Midtier, Tomcat and JDK and reinstalling them, I am now back to where I was yesterday.
Tomcat is running and showing the correct Java version. I can get to the Midtier configuration tool and make changes, but I still cannot login to Midtier as a user.
ARERR [623] Authentication failed.
This happens with both Demo which has a static password as well as any other user who is external authentication via AREA LDAP. It works fine from the client.
I tried with both Authetication Server blank and with the name of my ARS server and get the same error.
Any suggestions ?
Rgds,
Chris
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