David, yes, thanks .. that was it. One of my co-workers had actually found your answer from July 18 to the same issue. We did that and it worked.
Remedy Support sent me a similar KB: P R O B L E M ________________________________________ We are receiving ARERR 623 and ARERR 9388 when attempting to log in to Mid- Tier 7.0 as Demo. We can log into the Config, Admin and User Tools with no problem. S O L U T I O N ________________________________________ Mid-Tier 7.0 now requires a password in the Admin Tool under File > Server Information> Connection Settings. This would be the same password that is in the Mid-Tier Configuration Tool on the AR Server setting page for that specific server. If you access the AR Server settings, notice the Admin Password - these 2 Passwords must match, and in Mid-Tier 7.0 a null password is no longer acceptable. Please verify that both these passwords match, then flush the cache, delete the browser cache and try to log in to the Mid-Tier once more. Creation Date: 08/08/2006 2:16:14 Last Modified Date: 08/14/2006 12:02:31 Review Date: Author: Steven Bell Document ID: KM-000000025800 Thanks everyone for your help. Rgds, Chris _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
