Working with ITSM v7. I am unable to find a way to link a support group (CTM:Support Group form) with its corresponding Group ID (Group Form).
Niether of these forms seems to have a unique ID, support group ID, or group ID in common. Oddly enough, the only commonality between the two forms and each group is the 'Create Date'; which is actually accurate down to the second. I would not want to use this as my key. My goal is populate the 112 field of the HPD:Help Desk with the Group ID of the Assigned Group. Of course, any alternate suggestions on how to accomplish this would be appreciated. Regards, Chris _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
