I suppose shooting them is out of the question? :) Some users just sometimes need to understand that technology platforms, even a pretty flexible one like ARS, can't do everything they want just the way they want it. Ask them to tell YOU how a freeform email could be magically turned into a coherent ticket. Rick
________________________________ From: Action Request System discussion list(ARSList) on behalf of Kevin Shaffer Sent: Thu 8/17/2006 8:55 AM To: [email protected] Subject: Create Remedy Request from Email - ARS 5.0 ARS 5.0 (still on the ol' mailntfy folder workflow :o)) One of our depts wants a Remedy ticket created every time an email is submitted to a specific email address. An example of the email is From: [EMAIL PROTECTED] To: [EMAIL PROTECTED] Subject: Employee Renewal Body: Bob Backline will start on 5/15/06. The request is to automatically create a HD Ticket for JDoe and put the body of the email in the Work Log field. These options I have already exhausted .. 1. I have already talked to them about using the Remedy mail template, which they nixed because it is ugly. 2. I talked to them about creating a "pretty" outlook template which would generate the Remedy mail template behind the scenes, which was nixed because they don't want to do it. 3. I talked to them about submitting the request online via Mid-Tier, which was nixed. They really just want to send an email to an address and I automagically create a HD ticket. I don't see how it can be done without using one of the options above, which they already nixed. Am I forgetting something obvious here. Is there another option I have overlooked.? TIA Kevin Shaffer __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
