Kevin, What you could do is crate an entry in the AR System Email User Instruction Templates form that would point to a regular template that contained all the Required fields with default values. Then you have the email address in question ([EMAIL PROTECTED]), have a rule to forward the emails to the user that the AR System Email User Instruction Templates is configured for. You would have to create an AR System Email Security entry for this user. The forwarded email should be set to forward original email as an attachment. Then on submission from the user template, you might be able to set the attachment field contents to the work log field. If not then you should be able forward the email intact, parse the contents of the specific incoming email and put that data into the work log.
Just a thought. I would be willing to discuss if you'd like. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kevin Shaffer Sent: Thursday, August 17, 2006 11:55 AM To: [email protected] Subject: Create Remedy Request from Email - ARS 5.0 ARS 5.0 (still on the ol' mailntfy folder workflow :o)) One of our depts wants a Remedy ticket created every time an email is submitted to a specific email address. An example of the email is From: [EMAIL PROTECTED] To: [EMAIL PROTECTED] Subject: Employee Renewal Body: Bob Backline will start on 5/15/06. The request is to automatically create a HD Ticket for JDoe and put the body of the email in the Work Log field. These options I have already exhausted .. 1. I have already talked to them about using the Remedy mail template, which they nixed because it is ugly. 2. I talked to them about creating a "pretty" outlook template which would generate the Remedy mail template behind the scenes, which was nixed because they don't want to do it. 3. I talked to them about submitting the request online via Mid-Tier, which was nixed. They really just want to send an email to an address and I automagically create a HD ticket. I don't see how it can be done without using one of the options above, which they already nixed. Am I forgetting something obvious here. Is there another option I have overlooked.? TIA Kevin Shaffer __20060125_______________________This posting was submitted with HTML in it___ _____________________________________________________________________________ __ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
