We created a special View on the Change Request Form and used Yes/No boxes based on the information needed for the users and had it generate the task automatically. Same with Change and Removes.
Pam Hollis Senior Programmer - Remedy Tractor Supply Company (615 )366-4617 (telephone) (615) 277-4617 (fax) -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carol Carnevali Sent: Thursday, August 17, 2006 2:04 PM To: [email protected] Subject: ? New Hires/Terminations/Moves solution We want to begin using Remedy to track the process of hiring/terminating/moving employees and consultants and I was wondering what other companies are using to do this. Is there an off-the-shelf Remedy application that handles this well or is it better to custom-build something? Basically, the process goes something like this: HR initiates the request and creates an Employee record Hiring manager needs to fill in the requirements Facilities needs to provide a workspace Voice Comm needs to set up a phone PC Help Desk needs to provide a PC or Laptop, cabling, and needs to know what software is required. Security needs to provide access to the building Data Security needs to provide access to the network, etc. User setup on various software (such as Remedy) needs to take place - For terminations, the reverse needs to take place. - For consultants, the process may be slightly different and there needs to be a termination date. - For associates who move, another process needs to take place. And the $99,000 question is: What is the best name to call this process? There must be an industry name for it, right? Thanks for your replies. ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
